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Making an effort for free: volunteers' roles in destination-basedstorytelling
Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.ORCID-id: 0000-0002-1991-4588
Aalborg University; Danmark.
Handelshögskolan vid Göteborgs Universitet.
2016 (Engelska)Ingår i: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 19, nr 7, s. 659-679Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Many destinations are dependent on volunteers. Storytelling is one of the areas to which volunteers are increasingly contributing; however, the role of volunteers has been offered only sporadic attention. The aim of this study is to provide insights into volunteer involvement by studying volunteers as destination stakeholders with focus on their roles, influence, and contribution. A cross-case analysis of three Nordic cases is undertaken. A theoretical framework is developed based on volunteer tourism, stakeholder theory, and marketing literature on storytelling. A three-phase model of the storytelling process is developed. Findings show substantial variation. Unsurprisingly, early inclusion of volunteers result in substantial influence on the storytelling concept, however, this does not guarantee volunteer involvement later on. Conversely, late inclusion of volunteers does not necessarily hinder engagement among volunteers in the execution of the stories. All cases demonstrate that developing a strong concept that can tie together the efforts of stakeholders across professional and volunteer divides is a major challenge. The results point at the importance of strategic goals coordinating storytelling activities, volunteer inclusion, and 'use' of volunteers' local knowledge and enthusiasm in all phases of the destination-based storytelling process planned along with strategic goals such as 'selling place' or 'building community'.

Ort, förlag, år, upplaga, sidor
Clevedon, U.K.: Channel View Books , 2016. Vol. 19, nr 7, s. 659-679
Nyckelord [en]
volunteers’ roles; volunteers’ influence; stakeholders; destination-based
Nationell ämneskategori
Företagsekonomi
Forskningsämne
SAMHÄLLSVETENSKAP, Företagsekonomi
Identifikatorer
URN: urn:nbn:se:hv:diva-5339DOI: 10.1080/13683500.2013.784242ISI: 000374654800006Scopus ID: 2-s2.0-84963811791OAI: oai:DiVA.org:hv-5339DiVA, id: diva2:622609
Tillgänglig från: 2013-05-22 Skapad: 2013-05-22 Senast uppdaterad: 2017-12-06Bibliografiskt granskad

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