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The dynamics of interaction: exploring a living lab innovation process from a community of practice
Halmstad University, Halmstad.ORCID-id: 0000-0003-4759-8356
Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. (LINA)ORCID-id: 0000-0002-6101-3054
2011 (Engelska)Ingår i: In proceedings of PACIS 2011, Pacific Asia Conference on Information systems, Brisbane, Australien., PACIS , 2011, s. nr 79-Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

This paper is based on a living lab project, which is an open, user-centric, innovation approach,where several actors from industry, user groups and academia are involved. The research question is:how can interaction dynamics be understood in a living lab innovation process? We applied an action-oriented research approach, where the empirical results are from The Find Project (TFP), which aim is to customize an ICT product based on the needs of a user group. The findings are analyzed from a community of practice perspective where three different communities, i) researchers from Halmstad Living Lab (HLL), ii) ICT developers (ICTD) and iii) next of kin of demented elderly persons (NOKD), represented the unit of analysis. We identified situations and activities that played a vital role for the innovation process in terms of boundary interaction dynamics. The contribution of our research to innovation theory is a combination and further exploration of the boundary spanning and communities of practice theories. We have developed a conceptual model describing the dynamics in boundary interactions of an ICT innovation process with regard to boundary objects-inuse and brokering. The conceptual model highlights two different levels of brokering: i) inner-level brokering and ii) outer-level brokering.

Ort, förlag, år, upplaga, sidor
PACIS , 2011. s. nr 79-
Nyckelord [en]
Innovation, learning, boundary interaction, interaction dynamics, brokering, communities
Nationell ämneskategori
Kommunikationsvetenskap
Forskningsämne
SAMHÄLLSVETENSKAP, Informatik
Identifikatorer
URN: urn:nbn:se:hv:diva-4087OAI: oai:DiVA.org:hv-4087DiVA, id: diva2:478251
Konferens
PACIS 2011, Pacific Asia Conference on Information systems, Brisbane, Australien
Tillgänglig från: 2012-01-16 Skapad: 2012-01-16 Senast uppdaterad: 2018-02-07Bibliografiskt granskad
Ingår i avhandling
1. Engaged in digital service innovation
Öppna denna publikation i ny flik eller fönster >>Engaged in digital service innovation
2018 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

The research in this thesis has digital services innovation to support Human-Centred Service Systems (HCSSs) from a practice theory perspective as a foundation. Digital service innovation is understood as service system reconfiguration due to digitalization, with the aim to change the service systemsin a way that increases the value for the involved actors. There are several challenges in digital service innovation; one of the challenges is to address value for a Human-Centered Service System (HCSS), especially since value is the outcome that is determined by the beneficiary. Another challenge is the complexity of sharing and translation of knowledge among heterogeneous actors. The interaction among the involved actors is crucial to understand because it is through human interaction that knowledge is shared and generated.The research has been guided by two research questions: (1) What constitutes value in HCSSs? And (2) How can perceptions of value be aligned in digital service innovation? The presented research expands our understanding of digital service innovation in HCSSs supporting everyday life from a practice perspective. The overall research approach has been engaged scholarship, where the attached insider perspective has been the main focus. The empirical data is collected in two innovation projects (FIND and Free2Ride), the data comes from activities within the projects such as workshops and interviews. One finding in the thesis is the interplay between different levels of value during digital service innovation. Another finding is that beneficiaries and developer stake initiatives to share and translate knowledge. The main contribution of the research is a set of digital service innovation principles. Temporal brokering that leads to leaps in the process of reaching a common understanding and the importance of a learning dimension regarding the roles taken by service beneficiaries are also contributions in this thesis. The research also contributes an exemplification of how learning theories have been applied in order to understand digital service innovation. There are also practical contributions directed to those involved in digital service innovation on a tactical or strategic level. Future research could approach digital service innovation of HCSSs inother service systems and with other perspectives from the practice theory research.

Ort, förlag, år, upplaga, sidor
Trollhättan: University West, 2018. s. 64
Serie
PhD Thesis: University West ; 15
Nyckelord
Digital service innovation; Human-Centred Service Systems; value; practice perspective; learning in practice; engaged scholarship research
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Arbetsintegrerat lärande; SAMHÄLLSVETENSKAP, Informatik
Identifikatorer
urn:nbn:se:hv:diva-12069 (URN)978-91-87531-78-1 (ISBN)978-91-87531-77-4 (ISBN)
Disputation
2018-02-01, Entré AIL, 10:15
Opponent
Handledare
Tillgänglig från: 2018-02-08 Skapad: 2018-02-07 Senast uppdaterad: 2018-02-08

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