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The Quality Café: developing the World-Café method for organizational learning by including quality management tools
Högskolan Väst, Institutionen för ingenjörsvetenskap, Avdelningen för Industriell ekonomi, Elektro- och Maskinteknik.ORCID-id: 0000-0001-5545-5457
2017 (Engelska)Ingår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, s. 1-13Artikel i tidskrift (Refereegranskat) Epub ahead of print
Abstract [en]

The purpose of this study was to examine the possibility of integrating the World Café method with the affinity diagram tool from quality management. The proposed combination is called the Quality Café. Quality Cafés were carried out at seven spa hotels, one municipality and two student organisations. The cafés were assessed with feedback seminars and questionnaires. The findings show that the method was appreciated by the participants. It contributed to profound dialogues with deepening insights, which stimulated creativity, increased understanding for quality issues and allowed a more holistic view. In addition, the method was experienced as enjoyable and in itself creating coherence. The findings were related to organisational learning theory and several connections were found. The Quality Café should be a useful method for researchers in social science as well as for practitioners. A limitation is that determining the specific effects of the Quality Café method compared to the original World Café is difficult.

Ort, förlag, år, upplaga, sidor
2017. s. 1-13
Nyckelord [en]
Quality management, World café, quality café, organizational learning, qualitative methodology
Nationell ämneskategori
Teknik och teknologier
Forskningsämne
TEKNIK, Kvalitetsutveckling
Identifikatorer
URN: urn:nbn:se:hv:diva-11584DOI: 10.1080/14783363.2017.1377606Scopus ID: 2-s2.0-85029604125OAI: oai:DiVA.org:hv-11584DiVA, id: diva2:1143081
Tillgänglig från: 2017-09-20 Skapad: 2017-09-20 Senast uppdaterad: 2017-12-05Bibliografiskt granskad

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Lagrosen, Yvonne

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