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Service quality in fitness centres: examining the dimensions
Linnaeus University, Kalmar, Sweden.
Högskolan Väst, Institutionen för ingenjörsvetenskap, Avdelningen för maskinteknik och naturvetenskap. (LINA)ORCID-id: 0000-0001-5545-5457
2016 (Engelska)Ingår i: 1st International Conference on Advanced Business and Social Sciences, 28-29/1, 2016, Jelantik, Indonesia, 2016Konferensbidrag, Enbart muntlig presentation (Övrigt vetenskapligt)
Abstract [en]

The fitness industry is expanding in most parts of the world. Nevertheless,the amount of research regarding this industry has thus far been relativelylimited. In previous research, quality dimensions for fitness companieshave been explored and a tentative framework has been proposed. Thepurpose for the present study is to examine the framework and quantifyits components. A survey has been conducted. A questionnaire based onprevious research was developed and delivered by telephone to 86 fitnesscentres of which 67 agreed to participate, giving a response rate of 78%.The items of the quality dimensions in the studied framework were analysedwith Cronbach's Alpha and were found to be statistically reliable. Theunderlying structure of the enablers in the framework was examined withexplorative factor analysis resulting in five underlying enablers. Moreover,the impact of the enablers on the profitability of the centres was measured.The results should be interesting for managers in this sector, as well as, forthe advancement of service quality theory.

Ort, förlag, år, upplaga, sidor
2016.
Nyckelord [en]
Quality management, quality dimensions, fitness, service quality
Nationell ämneskategori
Arbetslivsstudier
Forskningsämne
Arbetsintegrerat lärande
Identifikatorer
URN: urn:nbn:se:hv:diva-10557OAI: oai:DiVA.org:hv-10557DiVA, id: diva2:1064514
Konferens
1st International Conference on Advanced Business and Social Sciences, 28-29/1, 2016, Jelantik, Indonesia
Tillgänglig från: 2017-01-12 Skapad: 2017-01-12 Senast uppdaterad: 2017-01-16Bibliografiskt granskad

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Lagrosen, Yvonne

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