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A dive into the depths of quality management
Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.ORCID-id: 0000-0003-3310-305X
Chalmers University of Technology.ORCID-id: 0000-0001-5545-5457
2006 (Engelska)Ingår i: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 18, nr 2, s. 84-96Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose - The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of quality management and propose a tentative framework of its profound foundations. Design/methodology/approach - The paper is conceptual, reviewing the quality management literature and connecting it with contributions from service management, organisational consciousness studies and eastern philosophy. Findings - A model of quality management consisting of the levels of techniques, models and values has been the starting point. From this basis, an elaborated framework of the foundations of quality management, including different aspects of the values, functions and activity elements, has been developed. Originality/value - Current approaches to quality management might be too superficial, which could be the cause of many implementation failures. In this paper, a deeper understanding is sought. A novel framework has been proposed that can provide a basis for further research into the profound nature of quality management. Further, implications that should be useful for managers are discussed. © Emerald Group Publishing Limited.

Ort, förlag, år, upplaga, sidor
2006. Vol. 18, nr 2, s. 84-96
Nyckelord [en]
Consciousness, Quality management, Recruitment
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Samhällsvetenskap, Företagsekonomi
Identifikatorer
URN: urn:nbn:se:hv:diva-1811DOI: 10.1108/09555340610651811ISBN: 0955534X (tryckt)OAI: oai:DiVA.org:hv-1811DiVA, id: diva2:271496
Tillgänglig från: 2009-10-12 Skapad: 2009-10-08 Senast uppdaterad: 2017-12-12Bibliografiskt granskad

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Lagrosen, StefanLagrosen, Yvonne

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