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The Role of Local E-government for Satisfied Citizens: Towards Sustainable Development?
Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design. (LINA)ORCID-id: 0000-0002-2118-2152
Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.ORCID-id: 0000-0002-0575-4309
Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik.ORCID-id: 0000-0002-8189-7205
2015 (engelsk)Inngår i: Uddevalla Symposium 2015. Regional Development in an International Context. Regional, National, Cross Border and International Factors for Growth and Development: Revised papers presented at the 18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark / [ed] Iréne Bernhard, Trollhättan: University West , 2015, s. 141-153Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The objective of this paper is to study the role of local e-government regarding citizens view of municipality service, information and accessibility to municipality service. The main hypothesis was that municipalities with high degree of pro-activity regarding e-government are municipalities with high degree of satisfied citizens. Satisfaction among citizens was studied by using a national survey which is performed twice ever year. The survey normally includes roughly 130 municipalities out of the 290 municipalities in Sweden. The number of randomly selected individuals per municipality is usually 600 in smaller municipalities and 1200 in larger municipalities. In this study we focus on the following dimensions: Overall satisfaction, Satisfaction with response and accessibility and Satisfaction with influence and confidence.The results implies that e-government and satisfied citizens are correlated. The correlations between the e-variables: e-proactivity, e-strategy, e-information/transparency, e-interaction were all significantly correlated to the satisfaction indices. The correlations were generally of medium strength, i.e. around 0.2-0.4. There were no significant correlations between in real life interactions, strategy for democracy and the satisfaction indices.

sted, utgiver, år, opplag, sider
Trollhättan: University West , 2015. s. 141-153
Serie
Rapport Högskolan Väst, ISSN 2002-6188, E-ISSN 2002-6196 ; 2015:2
Emneord [en]
Local e-government, municipalities, citizen satisfaction, e-proactivity, sustainable development, Sweden
HSV kategori
Forskningsprogram
SAMHÄLLSVETENSKAP, Informatik; SAMHÄLLSVETENSKAP, Offentlig förvaltning
Identifikatorer
URN: urn:nbn:se:hv:diva-8814ISBN: 978-91-87531-17-0 (tryckt)OAI: oai:DiVA.org:hv-8814DiVA, id: diva2:883177
Konferanse
18th Uddevalla Symposium, 11-13 June, Sönderborg, Denmark
Tilgjengelig fra: 2015-12-16 Laget: 2015-12-16 Sist oppdatert: 2019-03-13bibliografisk kontrollert

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Bernhard, IrèneGellerstedt, MartinGråsjö, Urban

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Totalt: 473 treff
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