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Social media marketing in the wellness industry
Högskolan Väst, Institutionen för ekonomi och it, Avd för företagsekonomi.ORCID-id: 0000-0003-3310-305X
Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. (LINA)ORCID-id: 0000-0003-3914-3212
2014 (engelsk)Inngår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 26, nr 3, s. 253-260Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose - The advent of social media is dramatically changing the way marketing communication is conducted. This paper reports a study regarding the use of social media in the wellness industry. This industry is competitive and utterly dependent on creating mutually beneficial relationships with customers. The purpose of this paper is to investigate the use of social media marketing in the wellness industry. Design/methodology/approach - Qualitative methods have been used. In-depth interviews have been carried out with marketing communication professionals in seven leading Swedish spa-hotels. The data from the interviews were analysed utilising the constant comparative method from the grounded theory approach. Findings - Dimensions describing the activities, challenges and results of social media in the hotels have been defined. The findings are related to service quality theory, in particular the service dominant logic of marketing (SDL), and a comprehensive framework is proposed. Research limitations/implications - The findings should be useful for the scientific understanding of the effects of social media in marketing. The study is based entirely on qualitative data. Practical implications - The results of the study should be useful for managers trying to market their offers effectively through social media. Originality/value - The connections between social media and the SDL has not previously been studied in the wellness industry and such studies in other industries are rare. © Emerald Group Publishing Limited.

sted, utgiver, år, opplag, sider
2014. Vol. 26, nr 3, s. 253-260
Emneord [en]
Marketing communication, Service dominant logic of marketing, Service quality, Social media, Spa-hotels, Wellness
HSV kategori
Forskningsprogram
SAMHÄLLSVETENSKAP, Informatik; SAMHÄLLSVETENSKAP, Företagsekonomi
Identifikatorer
URN: urn:nbn:se:hv:diva-6225DOI: 10.1108/TQM-12-2013-0129Scopus ID: 2-s2.0-84897405023OAI: oai:DiVA.org:hv-6225DiVA, id: diva2:716145
Tilgjengelig fra: 2014-05-08 Laget: 2014-05-08 Sist oppdatert: 2019-12-02bibliografisk kontrollert

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