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The Virtual Clinic: Two-sided Affordances in Consultation Practice
Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. Reykjavik University, School of Computer Science, Reykjavik , Iceland. (LINA)ORCID-id: 0000-0002-4563-0001
Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. (LINA)ORCID-id: 0000-0002-6101-3054
Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design. (LINA)
University of Gothenburg, Department of Applied IT, Gothenburg , Sweden.
Vise andre og tillknytning
2019 (engelsk)Inngår i: Computer Supported Cooperative Work, ISSN 0925-9724, E-ISSN 1573-7551, Vol. 28, nr 3-4, s. 435-468Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.

sted, utgiver, år, opplag, sider
2019. Vol. 28, nr 3-4, s. 435-468
Emneord [en]
telecare, telehealth, virtual clinic, affordances, practice, qualities, two-sided affordances, multi-sided affordances, consultations
HSV kategori
Forskningsprogram
SAMHÄLLSVETENSKAP, Informatik; Arbetsintegrerat lärande
Identifikatorer
URN: urn:nbn:se:hv:diva-13910DOI: 10.1007/s10606-019-09350-3ISI: 000473162800006Scopus ID: 2-s2.0-85066158115OAI: oai:DiVA.org:hv-13910DiVA, id: diva2:1320566
Tilgjengelig fra: 2019-06-05 Laget: 2019-06-05 Sist oppdatert: 2020-02-03bibliografisk kontrollert

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Islind, Anna SigridurLundh Snis, UlrikaLindroth, Tomas

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