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Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e-Government in Sweden
Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design. (LINA)ORCID-id: 0000-0002-2118-2152
Högskolan Väst, Institutionen för ekonomi och it, Avd för medier och design. (LINA)ORCID-id: 0000-0001-6636-055X
Högskolan Väst, Institutionen för ekonomi och it, Avd för informatik. (LINA)ORCID-id: 0000-0002-6101-3054
Högskolan Väst, Institutionen för ekonomi och it, Avd för juridik, ekonomi, statistik och politik. (LINA)ORCID-id: 0000-0002-8189-7205
Vise andre og tillknytning
2018 (engelsk)Inngår i: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 16, s. 59-71Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The aim was to investigate whether there is a relationship between degree of e-government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large-scale quantitative study based on validand reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring "degree of digitalization" was constructed. Citizen satisfaction was measured using established indices covering three dimensions:satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income

sted, utgiver, år, opplag, sider
2018. Vol. 16, s. 59-71
Emneord [en]
degree of digitalization, satisfied citizens, local e-government, municipality, Sweden
HSV kategori
Forskningsprogram
SAMHÄLLSVETENSKAP, Informatik; Arbetsintegrerat lärande
Identifikatorer
URN: urn:nbn:se:hv:diva-13058OAI: oai:DiVA.org:hv-13058DiVA, id: diva2:1259054
Tilgjengelig fra: 2018-10-26 Laget: 2018-10-26 Sist oppdatert: 2019-05-27bibliografisk kontrollert

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Bernhard, IréneNorström, LiviaLundh Snis, UlrikaGråsjö, UrbanGellerstedt, Martin

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