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How to Apply and Manage Critical Success Factors in Healthcare Information Systems Development?: †
University West, Department of Engineering Science, Division of industrial engineering. (KAMAIL iAIL)ORCID iD: 0000-0003-1134-1938
School of Informatics, University of Skövde, Box 408, 54128 Skövde (SWE).
University West, School of Business, Economics and IT, Divison of Informatics. (KAMAIL iAIL)ORCID iD: 0000-0002-1421-868X
2023 (English)In: Systems, ISSN 2079-8954, Vol. 11, no 9, p. -17, article id 469Article in journal (Refereed) Published
Abstract [en]

Studies on Critical Success Factors (CSFs) in Healthcare Information Systems (HIS) development projects have traditionally often been limited to retrospectively identifying CSFs in a finished project. In this paper, we focus on how to prospectively apply and manage CSFs in HIS projects. Based on a holistic perspective and systems thinking, an inductive research strategy was applied and a single in-depth case study was conducted. The findings include detailed descriptions that contribute to further understanding of how to prospectively apply and manage CSFs in HIS projects. The analysis reveals that CSFs must be applied differently and managed on various system levels. Furthermore, it shows how interactions exist between different system levels, both in the case of a specific CSF and between different CSFs on various system levels. Our analysis framework and findings indicate new directions for future research: how to prospectively apply and manage CSFs in HIS development projects can now be investigated both in a more holistic way and more in detail. Finally, healthcare practitioners can use the descriptions as practical checklists for guiding them in how to realize situational adaptation of CSFs in HIS projects across different system levels.  

Place, publisher, year, edition, pages
MDPI, 2023. Vol. 11, no 9, p. -17, article id 469
Keywords [en]
Critical Success Factors (CSF); Healthcare Information Systems (HIS); holistic approach; systems thinking; system levels
National Category
Information Systems, Social aspects Nursing
Research subject
Work Integrated Learning
Identifiers
URN: urn:nbn:se:hv:diva-21181DOI: 10.3390/systems11090469ISI: 001070851400001Scopus ID: 2-s2.0-85172097159OAI: oai:DiVA.org:hv-21181DiVA, id: diva2:1829584
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CC BY 4.0

Available from: 2024-01-19 Created: 2024-01-19 Last updated: 2024-01-19

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Aggestam, LenaSvensson, Ann

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