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Publications (7 of 7) Show all publications
Åberg, L. (2020). Interprofessionellt arbete och standardisering: spänningar i kvalitetssäkring av samhällsorientering för nyanlända. Arbetsmarknad & Arbetsliv, 26(1)
Open this publication in new window or tab >>Interprofessionellt arbete och standardisering: spänningar i kvalitetssäkring av samhällsorientering för nyanlända
2020 (Swedish)In: Arbetsmarknad & Arbetsliv, ISSN 1400-9692, Vol. 26, no 1Article in journal (Other academic) Published
Abstract [sv]

Integrationssatsningar riktade till nyanlända har kritiserats för att sakna likvärdighet och ha svag kunskapsbas. Krav har ställts på åtgärder för att höja kvaliteten på satsningarna. Den här artikeln handlar om det interprofessionella arbetet för att ta fram ett standardiserat, nationellt informationsmaterial för att förbättra samhällsorientering för nyanlända. I studien som genomförts följdes processen när olika yrkesgrupper tillsammans arbetade med att ta fram materialet om det svenska samhället. Analysen visar hur arbetet präglades av att de olika grupperna orienterade sig mot olika delmål: att skapa det vetenskapligt korrekt, det pedagogiskt förenklade, det politiskt neutrala eller det relevanta för de nyanlända.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2020
Keywords
Samhällsorientering, Etableringsinsatser, Kvalitetssäkring, Instruktionsarbete, Aktivitetsteori
National Category
Work Sciences
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Social work
Identifiers
urn:nbn:se:hv:diva-15049 (URN)
Available from: 2020-03-11 Created: 2020-03-11 Last updated: 2020-03-11Bibliographically approved
Åberg, L. (2020). Standardiseringsarbetets kollektiva praktik: En studie om att kvalitetssäkra integrationssatsningen Samhällsorientering för nyanlända. (Doctoral dissertation). Förlag Göteborgs Universitet
Open this publication in new window or tab >>Standardiseringsarbetets kollektiva praktik: En studie om att kvalitetssäkra integrationssatsningen Samhällsorientering för nyanlända
2020 (Swedish)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[en]
Developing Standards as a Collaborative Practice : The Case of Civic Orientation aimed at Newly Arrived Immigrants
Abstract [en]

Societal efforts to support the integration of newly arrived immigrants have been repeatedly highlighted in the political debate in Sweden and they are described as inadequate and ineffective. Demands have been made for improvements and one of the designated efforts is Civic Orientation (CO). The Civic Orientation programme is a course about Swedish society, targeting newly arrived refugees and their relatives who have received a residence permit. It provides basic information about Swedish society to aid and expedite integration (SFS 2010:1138). The criticism has led to the production of written, national instructions containing correct information that should be provided by the civil servants in CO. The aim is that quality should be high and equal across the country. The overall aim of the dissertation is to deepen the understanding and knowledge of the work-process to develop standard guidelines, that will be used in a welfare sector, where it is difficult to establish definitive knowledge. The dissertation's purpose is also to deepen the understanding and knowledge of instruction work as a collaborative activity. The term 'instruction work' covers both work that experts and managers undertake when they develop written guidelines, and work done when implementing these guidelines in local practice. The thesis is rooted in activity theory where work is viewed as a collaborative activity aimed at taking on a task, event or object, such as interpreting, paying attention, participating, thinking, and performing. The study involves five different categories of actors: a representative from the county administrative board, experts from various authorities and universities, coordinators and the head of a unit from a management group in a municipality, and integration workers, who are the local civil servants. The study is based on a field study where video recorded observations of meetings, lectures and workshops have been conducted. Semi structured interviews and written communication have also been used. The result shows that there are different perceptions of what work needs to be done to ensure that the instructions are correct. A variety of, sometimes contradictory, tasks developed: to make the information scientifically correct with multiple perspectives on social phenomena, to make educational simplification, to provide an ideal image of Sweden according to policy, or to describe Swedish society as irrational with hinders and obstacles (papers 1- 3). Another major task was to make the instructions politically neutral which meant producing information that was not offensive for external readers such as politicians and the general public (paper 1). When guideline models have been used for other welfare activities, the work is usually based on analysis of the needs of the target groups. That task took on an obscured role and was first noticed as important by the civil servants in the latter part when the material was used during implementation (papers 1, 3). A further result concerns the work of developing standard guidelines. The study shows that there is formal instruction work (paper 1) which is the planned work, most often done by experts and/or researchers, and informal instruction work (paper 2) often hidden and performed by civil servants in the implementation phase. This informal work is about transforming the instructions to be useful for the individual in the local situation. But the study also shows a third type of work - semi-formal instruction work (paper 3) that is also carried out by the local civil servants, where they, with their biographical and informal instruction work experience, try hard to influence formal instruction work. One conclusion is that it is more fruitful and accurate to perceive standardized instructions as dynamic and integrated in the practical work, than to see them as fixed by an externally controlled process. Developing standards to be used to improve practice is an ongoing fluid process that never ends, and that involves tensions and conflicts that need to be addressed.

Place, publisher, year, edition, pages
Förlag Göteborgs Universitet, 2020. p. 122
Series
Gothenburg Studies in Works Science
Keywords
Civic Orientation; Integration Effort; Standard; Instruction Work; Evidence Based Practice; Activity Theory
National Category
Political Science (excluding Public Administration Studies and Globalisation Studies) Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Research subject
SOCIAL SCIENCE, Sociology
Identifiers
urn:nbn:se:hv:diva-15048 (URN)978-91-87876-32-5 (ISBN)978-91-87876-33-2 (ISBN)
Available from: 2020-03-10 Created: 2020-03-09 Last updated: 2020-03-11Bibliographically approved
Åberg, L. (2018). Möjligheternas horisont: om socialpedagogik, förändring och framtid. In: Martin Molin & Anette Bolin (Ed.), Socialpedagogisk handling: i teori och praktik (pp. 48-65). Trollhättan: Högskolan Väst
Open this publication in new window or tab >>Möjligheternas horisont: om socialpedagogik, förändring och framtid
2018 (Swedish)In: Socialpedagogisk handling: i teori och praktik / [ed] Martin Molin & Anette Bolin, Trollhättan: Högskolan Väst , 2018, p. 48-65Chapter in book (Other academic)
Place, publisher, year, edition, pages
Trollhättan: Högskolan Väst, 2018
Series
Reports University West, ISSN 2002-6188, E-ISSN 2002-6196 ; 2018:4
Keywords
Socialpedagogik, Eskatologi, förändringsarbete
National Category
Social Work
Research subject
SOCIAL SCIENCE, Social work
Identifiers
urn:nbn:se:hv:diva-13079 (URN)978-91-87531-90-3 (ISBN)978-91-87531-89-7 (ISBN)
Available from: 2018-10-31 Created: 2018-10-31 Last updated: 2019-02-15Bibliographically approved
Åberg, L. & Mäkitalo, Å. (2017). Integration work as a situated communicative practice: Assuming, establishing and modifying cultural differences. Learning, Culture and Social Interaction, 15(Supplement C), 56-68
Open this publication in new window or tab >>Integration work as a situated communicative practice: Assuming, establishing and modifying cultural differences
2017 (English)In: Learning, Culture and Social Interaction, ISSN 2210-6561, E-ISSN 2210-657X, Vol. 15, no Supplement C, p. 56-68Article in journal (Refereed) Published
National Category
Social Work
Research subject
SOCIAL SCIENCE, Social work
Identifiers
urn:nbn:se:hv:diva-11931 (URN)10.1016/j.lcsi.2017.07.002 (DOI)000418972200005 ()2-s2.0-85026491350 (Scopus ID)
Available from: 2017-12-18 Created: 2017-12-18 Last updated: 2018-01-16Bibliographically approved
Åberg, L. & Winman, T. (2016). The arguing processes of developing standards: to win hearts and minds of the users. In: Nordic ISCAR 7th conference: A Nordic Perspective on the Cultural and the Activity Approach in Theory and Practice. Paper presented at The 7th Nordic Conference on Cultural and Activity Research, Elsinore (Helsingør), Danmark, June 16-18 2016,.
Open this publication in new window or tab >>The arguing processes of developing standards: to win hearts and minds of the users
2016 (English)In: Nordic ISCAR 7th conference: A Nordic Perspective on the Cultural and the Activity Approach in Theory and Practice, 2016Conference paper, Oral presentation only (Other academic)
National Category
Social Work
Research subject
SOCIAL SCIENCE, Social work
Identifiers
urn:nbn:se:hv:diva-10392 (URN)
Conference
The 7th Nordic Conference on Cultural and Activity Research, Elsinore (Helsingør), Danmark, June 16-18 2016,
Available from: 2016-12-23 Created: 2016-12-23 Last updated: 2019-02-15Bibliographically approved
Åberg, L. (2016). The problem-presentation in integration work: Construction of information needs for newly arrived immigrants. In: 44th NERA Congress is ‘Social Justice, Equality and Solidarity in Education?: . Paper presented at NERA 2016, 9-11 march, Helsinki, Finland, 44th congress, 2016.
Open this publication in new window or tab >>The problem-presentation in integration work: Construction of information needs for newly arrived immigrants
2016 (English)In: 44th NERA Congress is ‘Social Justice, Equality and Solidarity in Education?, 2016Conference paper, Published paper (Other academic)
Abstract [en]

Today people migrate and leave societies that cannot secure human life and safety, where one's worth as a human is being violated. People are fleeing not only from, but also to places. When arriving to a new society it needs to be described, to make it possible to meet it and act in it. In dialogue and interaction with groups, society therefor must find and describe models for inclusion. In Sweden, as residence permits are obtained, so called ‘integration workers’ are engaged in Civic Orientation, to support the process by means of which individuals are to become knowledgeable enough to exert their agency as citizens (knowing your rights and obligations).

The overall object is to create linkages between the state and the ‘newly arrived immigrants’. Civic orientation is a course for 60 h, regulated by Swedish law and EU has given directions that every member state is supposed to have some form of civic education, but every country is responsible for organizing and develop their own content. Often, in Sweden, the integration workers themselves have immigrated to Sweden and the course is given in the mother tongue of the immigrants.

This study is a workplace study with interest in professional knowledge to create stable and flexible knowledge in the work, understood as how the workers construct relevance for their doings in interaction. In this study the specific interest is to understand the construction of newcomers' information needs, the problem being worked with. The need of information is understood as not given or static, but as a (re)produced in regular social practices (Edwards, 2005), and both integrationworkers and newcomers mutually orient to a set of ideas when constructing needs. The analytical interest is also to outline how some views is made more significant or more authoritative with respect to the matter at hand (Heritage and Raymond, 2005).

In reasoning about needs, the access to countries, as epistemic domains is often used to make claims about what kind of information that is needed. In other words, the country that the immigrants comes from is often arranged to be the source of knowledge. The data material was generated through video recordings and interviews over a period of 1.5 years, from backstage (workmeetings) and frontstage work (with ‘newly arrived immigrants’). I identify two patterns that are analytically distinctive when looking at how the problem- presentation in civic orientation is negotiated. Either is it the knowledge about the Swedish society that is the matter at hand, or is it to educate those who have not yet come to a certain ´understanding´. This are two very different worktasks, but they seems to be connected in the practice.

Keywords
immigrants, information needs
National Category
Social Work
Research subject
SOCIAL SCIENCE, Social work
Identifiers
urn:nbn:se:hv:diva-10374 (URN)
Conference
NERA 2016, 9-11 march, Helsinki, Finland, 44th congress, 2016
Available from: 2016-12-22 Created: 2016-12-22 Last updated: 2019-02-15Bibliographically approved
Winman, T. & Åberg, L. (2014). Att standardisera kunskap om Sverige i integrationsarbete.: Dialektiska motsättningar i organisationer och dess potential i standardiseringsprocessen. In: : . Paper presented at ViLär Conference, December 2014, Kalmar.
Open this publication in new window or tab >>Att standardisera kunskap om Sverige i integrationsarbete.: Dialektiska motsättningar i organisationer och dess potential i standardiseringsprocessen
2014 (Swedish)Conference paper, Oral presentation only (Other academic)
Keywords
AIL, organisationer
National Category
Learning
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Pedagogics
Identifiers
urn:nbn:se:hv:diva-9151 (URN)
Conference
ViLär Conference, December 2014, Kalmar
Available from: 2016-02-27 Created: 2016-02-27 Last updated: 2019-11-29Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-5529-1904

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