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Högberg, K. & Willermark, S. (2023). “Am I supposed to call them?”: Relearning interactions in the digital workplace. Journal of Workplace Learning, 1-18
Open this publication in new window or tab >>“Am I supposed to call them?”: Relearning interactions in the digital workplace
2023 (English)In: Journal of Workplace Learning, ISSN 1366-5626, E-ISSN 1758-7859, p. 1-18Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose – This study aims to develop the understanding of learning processes related to the new ways of interacting in the enforced digital workplace over time.

Design/methodology/approach – A multiple, longitudinal case study of knowledge-based workers in three firms located in Sweden has been conducted from March 2020 to March 2023. In total, 89 interviews with 32 employees in three knowledge-based firms have been collected.

Findings – The study shows how the intricate interaction between rules and norms for interaction and work must be renegotiated as well as un- and relearned when the physical work environment no longer frames the work context. Furthermore, technology can be viewed as both an enable and a barrier, that is, technology has enhanced collaboration between organizational members yet also created social difficulties, for example, related to communication and interaction. The study emphasizes that individuals learned through trial and error. That is, they tried behaviors such as translating social interactions" to a digital arena, appraised the outcomes and modified the practices if the outcomes were poor.

Research limitations/implications – The present study does have several limitations. First, it is based on interviews with respondents within three organizations in Sweden. To broaden and deepen the understanding of both organizational and learning, future studies can contribute by studying other contexts as well as using a mixed method approach in other countries.

Practical implications – Results from the study can provide a practical understanding of how the rapid change from working at the office to working from home using digital technologies can be understood and managed.

Originality/value – Contributions include combining interaction order and un- and relearning among organizational employees. This insight is important given that the rapid digital transformation of our society has changed how work is performed and how the future workplace will be both structured and organized.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2023
Keywords
Digital workplace, Interaction, Unlearning, Relearning, Digital transformation
National Category
Learning Business Administration Work Sciences
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-21098 (URN)10.1108/jwl-03-2023-0056 (DOI)001126929700001 ()2-s2.0-85179908255 (Scopus ID)
Note

The project was funded by the LINA-research environment, University West.

CC BY 4.0

Available from: 2023-12-19 Created: 2023-12-19 Last updated: 2024-04-05
Willermark, S., Högberg, K. & Nilsson, P. (2023). Exploring technostress in disruptive teaching practices. International Journal of Workplace Health Management, 16(4), 328-343
Open this publication in new window or tab >>Exploring technostress in disruptive teaching practices
2023 (English)In: International Journal of Workplace Health Management, ISSN 1753-8351, E-ISSN 1753-836X, Vol. 16, no 4, p. 328-343Article in journal (Refereed) Published
Abstract [en]

Purpose – In this study, the authors explore teachers’ experiences of work during the pandemic using the analytic lens of technostress. More specifically, the authors investigate how the sudden transition to distance education induces technostress among teachers in relation to their teaching practice.

Design/methodology/approach – The data gathering method constitutes a questionnaire that exploreshow teachers’ work situation was affected by shifting to distance education. 286 Swedish teachers answered the open-ended questionnaire.

Findings – The results demonstrate how technostress creators, technostress strains and teachers’ coping strategies are expressed in teaching practice during an extreme case of digitalization.

Originality/value – The authors contribute to the work on technostress by suggesting the theoretical concept of “technorest” to shed light on alternative effects of the digitalization of work practice. Furthermore, the authors give examples of technorest creators which the authors term “techno-shields” and “techno-security”.

The results could be interesting to enhance the understanding of the digitalization of work practices and cultivate a more favorable work situation

Keywords
Digitalization, Teacher, Remote work, Technostress, Technorest
National Category
Learning Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-20615 (URN)10.1108/ijwhm-10-2022-0161 (DOI)001027051800001 ()2-s2.0-85165146243 (Scopus ID)
Note

CC-BY 4.0

Available from: 2023-08-21 Created: 2023-08-21 Last updated: 2024-01-02
Högberg, K., Gretzel, U. & Wihlborg, E. (2023). Introduction to the Minitrack on Hospitality and Tourism in a Global Digital Economy: New Models, Services and Performance. In: Bui T.X. (Ed.), Proceedings of the Annual Hawaii International Conference on System Sciences: HICSS 2023 Virtual, Online 3 January 2023. Paper presented at 55th Annual Hawaii International Conference on System Sciences, HICSS 2022 (pp. 3962-3963). IEEE Computer Society, Article ID 187535.
Open this publication in new window or tab >>Introduction to the Minitrack on Hospitality and Tourism in a Global Digital Economy: New Models, Services and Performance
2023 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences: HICSS 2023 Virtual, Online 3 January 2023 / [ed] Bui T.X., IEEE Computer Society, 2023, p. 3962-3963, article id 187535Conference paper, Oral presentation with published abstract (Other academic)
Place, publisher, year, edition, pages
IEEE Computer Society, 2023
Keywords
Hospitality, Tourism, Digital Economy
National Category
Learning Business Administration Economics
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-19889 (URN)2-s2.0-85152137880 (Scopus ID)978-0-9981331-5-7 (ISBN)978-0-9981331-6-4 (ISBN)
Conference
55th Annual Hawaii International Conference on System Sciences, HICSS 2022
Note

CC BY-NC-ND 4.0

Available from: 2023-06-27 Created: 2023-06-27 Last updated: 2024-01-04Bibliographically approved
Högberg, K. (2023). Multiple Social Media in Practice: Investigating Emergent Work Practices. Journal of Computer Information Systems, 63(1), 68-80
Open this publication in new window or tab >>Multiple Social Media in Practice: Investigating Emergent Work Practices
2023 (English)In: Journal of Computer Information Systems, ISSN 0887-4417, Vol. 63, no 1, p. 68-80Article in journal (Refereed) Published
Abstract [en]

Social media platforms have in the last decade been widely used in the workplace. Although many organizations use multiple social media platforms for different purposes, recent research has focussed on the use of single social media platforms and its implications for work practices. The present study focuses on multiple social media use in the workplace. This perspective embraces social media platforms used for both internal and external purposes, as well as social media content produced on third-party platforms. Moreover, few studies focus on how the use of multiple social media in the workplace affects existing work practices. Therefore, this study aims to examine how new work practices develop over time and how the workplace is transformed due to the ongoing use of multiple social media. The present study contributes to the Information Systems (IS) literature by emphasizing that the explicit features of “algorithmic phenomena” of social media platforms, like ever-changing algorithms and transparency, create the need for new work practices as well as new organizational structures.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2023
Keywords
Multiple social media; workplace transformation; algorithmic phenomena; practice lens; structuration; hotel organizations
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-18294 (URN)10.1080/08874417.2021.2023337 (DOI)000778483700001 ()2-s2.0-85129159925 (Scopus ID)
Available from: 2022-04-27 Created: 2022-04-27 Last updated: 2024-01-04Bibliographically approved
Högberg, K. & Willermark, S. (2023). Strategic Responses to Digital Disruption in Incumbent Firms: A Strategy-as-Practice Perspective. Journal of Computer Information Systems, 63(2), 281-292
Open this publication in new window or tab >>Strategic Responses to Digital Disruption in Incumbent Firms: A Strategy-as-Practice Perspective
2023 (English)In: Journal of Computer Information Systems, ISSN 0887-4417, Vol. 63, no 2, p. 281-292Article in journal (Refereed) Published
Abstract [en]

Hardly any organization remains unaffected by the digitalization of society and the whole global economy is shaken by disruptive digital innovations (DDI). This calls for strategic responses from incumbent firms to remain relevant in a changing environment. This study explores the phenomenon of digital transformation and the development of digital business strategy in the context of incumbent firms, in this case, the hotel industry. We address the following research questions: 1) How are hotel organizations disrupted by digital innovations? and 2) How do they respond strategically to these disruptions? The research approach consists of multiple longitudinal case studies of two international hotel chains, offering a rich dataset. “Strategy-as-practice” is used as a theoretical lens. The results show three overall organizational responses due to DDI including: 1) relating to a new digital business environment; 2) translating strategy to practices 3) renegotiating value. Contributions include extending the existing literature on digital strategies and responses to digital disruptions in incumbent firms as well as providing implications to practice.

Place, publisher, year, edition, pages
Taylor & Francis, 2023
Keywords
Business strategy, digital transformation, incumbent firms disruptive, digital innovations, hospitality industry
National Category
Business Administration
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-18356 (URN)10.1080/08874417.2022.2057373 (DOI)000790136000001 ()2-s2.0-85132674577 (Scopus ID)
Note

CC-BY 4.0

Available from: 2022-05-06 Created: 2022-05-06 Last updated: 2024-01-08Bibliographically approved
Högberg, K., Lundh Snis, U., Svensson, L. & Wihlborg, E. (2023). The analogue disruption of digitalization: the Local bases of the hospitality industry in a Global economy. In: Tung X. Bui (Ed.), Proceedings of the Annual Hawaii International Conference on System Sciences: 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 Virtual, Online 3 January 2023 through 6 January 2023. Paper presented at 56th Annual Hawaii International Conference on System Sciences, HICSS 2023; 3 January 2023 - 6 January 2023 (pp. 3984-3993). IEEE Computer Society, 2023
Open this publication in new window or tab >>The analogue disruption of digitalization: the Local bases of the hospitality industry in a Global economy
2023 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences: 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 Virtual, Online 3 January 2023 through 6 January 2023 / [ed] Tung X. Bui, IEEE Computer Society, 2023, Vol. 2023, p. 3984-3993Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

There are vital challenges for organization undergoing digital transformation, especially those that rely more and more on the ever-evolving platform economy. The hotel industry faces key problems as they need to have the power to control and augment the value chain supported by an ongoing access to accurate data (such as online customer behavior). We discuss on a conceptual level how such disruptive economic changes appear in the analogue and physical practice, at place in hotel organisations. We explore the practice of analogue disruption as it emerges as struggles and discontinuities that may not bring the expected flow of value to the business. This paper aims to examine how analogue disruptions takes place due to the ongoing digitalization in the hotel sector through the platform economy. We here apply a qualitative analysis with interpretative methodologies, that will open for further knowledge and insights on the analogue disruption of digital transformation. © 2023 IEEE Computer Society. All rights reserved.

Place, publisher, year, edition, pages
IEEE Computer Society, 2023
Keywords
Conceptual levels; Digital transformation; Disruptive change; Global economies; Hospitality industry; Hotel industry; Local economy; Online customer behaviors; Power; Value chains; Hotels
National Category
Information Systems, Social aspects Business Administration
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-19888 (URN)2-s2.0-85152139036 (Scopus ID)9780998133164 (ISBN)
Conference
56th Annual Hawaii International Conference on System Sciences, HICSS 2023; 3 January 2023 - 6 January 2023
Available from: 2023-04-26 Created: 2023-04-26 Last updated: 2024-01-10Bibliographically approved
Willermark, S. & Högberg, K. (2022). An institutional logics Perspective: An institutional logics Perspective. In: Davis, Gordan (Ed.), AMCIS 2022 PROCEEDINGS 1: . Paper presented at AMCIS 2022 Innovative Research Informing Practice, Minneapolis Aug. 10-14, 2022 (pp. 1-11). AIS Electronic Library (AISeL)
Open this publication in new window or tab >>An institutional logics Perspective: An institutional logics Perspective
2022 (English)In: AMCIS 2022 PROCEEDINGS 1 / [ed] Davis, Gordan, AIS Electronic Library (AISeL) , 2022, p. 1-11Conference paper, Published paper (Refereed)
Abstract [en]

The outbreak of the global pandemic COVID-19 meant an extreme intensification of digitalization in education. Around the world, technology became a prerequisite for continuing education, as schools were to switch to distance education. Drawing on an institutional logics perspective, this paper aims to explore school leaders' experiences and insights from running a virtual school overnight. Data includes a survey of105 school leaders in Swedish high schools. The results show clear challenges for schools as institutions, yet most of the school leaders perceived that the shift to virtual classrooms went well and can lead to lasting value for the school. Still, when facing a new situation, organizational problems are uncovered, and the importance of brick-and-mortar schools becomes visible. Contributions include analyzing an extreme case of digitization in schools and conceptualizing two faces of digitalization, that constitute both a preservative and disruptive force in institutional logic.

Place, publisher, year, edition, pages
AIS Electronic Library (AISeL), 2022
Keywords
Digitalization, Education, School leaders, Institutional Logics, COVID-19
National Category
Pedagogy Computer Sciences
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-19034 (URN)
Conference
AMCIS 2022 Innovative Research Informing Practice, Minneapolis Aug. 10-14, 2022
Available from: 2022-08-11 Created: 2022-08-11 Last updated: 2023-06-02Bibliographically approved
Högberg, K. (2021). Between hope and despair sensegiving and sensemaking in hotel organizations during the COVID-19 crisis. Journal of Hospitality and Tourism Management, 49, 460-468
Open this publication in new window or tab >>Between hope and despair sensegiving and sensemaking in hotel organizations during the COVID-19 crisis
2021 (English)In: Journal of Hospitality and Tourism Management, ISSN 1447-6770, Vol. 49, p. 460-468Article in journal (Refereed) Published
Abstract [en]

The COVID-19 crisis has had a severe impact on the hospitality industry and its actors. In a very short period of time, hotels were shut down or lost most of their bookings, faced huge financial losses and went into crisis mode. During the pandemic, the hotel industry has struggled with ever-changing restrictions which have had large effects on the industry as a whole as well as on organizations and individual employees. There are obviously challenges for both leaders and followers in the hospitality industry related to this worldwide crisis. The aim of this paper is to study how leaders practice sensegiving and how employees make sense of the changed conditions during the COVID-19 crisis in hotel organizations. The following research question is asked: How do leaders practice sensegiving and how does the process of sensemaking among employees evolve over time? Data were collected in five hotels in Sweden, Norway and Denmark from March 2020 to April 2021 by conducting in-depth interviews with hotel managers and employees. A sensegiving and sensemaking approach was used as an analytical lens. The findings illustrate a reciprocal process of making sense of the crisis between leaders and followers. Furthermore, the results show that the pandemic blurred boundaries between private and professional life that had effects on both the sensegiving and sensemaking processes. To the author's knowledge, few studies have focused on the interplay between leaders' sensegiving practices and followers' sensemaking process during crisis. Furthermore, few studies have investigated sensemaking at all in the hospitality industry.

Place, publisher, year, edition, pages
Elsevier Ltd, 2021
Keywords
Sensemaking, Sensegiving, Hotel employees, Leadership, Followership, Covid-19
National Category
Business Administration
Identifiers
urn:nbn:se:hv:diva-17782 (URN)10.1016/j.jhtm.2021.10.002 (DOI)000729692000005 ()2-s2.0-85118220036 (Scopus ID)
Available from: 2021-12-20 Created: 2021-12-20 Last updated: 2022-01-17Bibliographically approved
Högberg, K. (2021). Strategic responses to digital disruption: an exploratory study of digital transformation in hospitality. In: Digital Innovation and Entrepreneurship (Amcis 2021): 27Th Annual Americas Conference On Information Systems (Amcis), Electr Network, Aug 09-13, 2021. Paper presented at 27th Annual Americas Conference on Information Systems (AMCIS), ELECTR NETWORK, AUG 09-13, 2021. Association for Information Systems, Article ID 1528.
Open this publication in new window or tab >>Strategic responses to digital disruption: an exploratory study of digital transformation in hospitality
2021 (English)In: Digital Innovation and Entrepreneurship (Amcis 2021): 27Th Annual Americas Conference On Information Systems (Amcis), Electr Network, Aug 09-13, 2021, Association for Information Systems, 2021, article id 1528Conference paper, Published paper (Other academic)
Abstract [en]

The hospitality and tourism industry has gone through major changes struggling with DDI. This study examines how two international hotel chains are responding to DDI and how their strategic responses have evolved over time. Case 1 was studied over seven years and Case 2 over four years. In total, 112 interviews have been conducted along with 90 hours of workplace observations. The key observations show how new market actors, new customer behaviors and new technologies disrupt the hotels’ ways of working, communicating and their entire business strategy. To combat these challenges, essential strategic responses including (1) expanding the digital ecosystem, (2) Linking traditional business strategies with digital strategies, (3) building and retaining guest relationships. Furthermore, the study reveals a fusion of the traditional business strategy and the IT strategy. This study contributes to the existing literature on responses to digital disruptions leading to organizational digital transformations.

Place, publisher, year, edition, pages
Association for Information Systems, 2021
Keywords
digital transformation; digital practices; disruptive digital innovations; IT-enabled change; organizational change; hospitality industry
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-16995 (URN)000672599802040 ()2-s2.0-85118644125 (Scopus ID)978-1-7336325-8-4 (ISBN)
Conference
27th Annual Americas Conference on Information Systems (AMCIS), ELECTR NETWORK, AUG 09-13, 2021
Available from: 2021-12-13 Created: 2021-12-13 Last updated: 2022-04-01Bibliographically approved
Högberg, K. (2021). Technostress Among Hotel Employees: a Longitudinal Study of Social Media as Digital Service Encounters. In: Wörndl W., Koo C., Stienmetz J.L. (Ed.), Information and Communication Technologies in Tourism 2021: . Paper presented at Information and Communication Technologies in Tourism 2021 (pp. 70-82). Springer International Publishing
Open this publication in new window or tab >>Technostress Among Hotel Employees: a Longitudinal Study of Social Media as Digital Service Encounters
2021 (English)In: Information and Communication Technologies in Tourism 2021 / [ed] Wörndl W., Koo C., Stienmetz J.L., Springer International Publishing , 2021, p. 70-82Conference paper, Published paper (Refereed)
Abstract [en]

The increasing implementation of digital technologies in organizations such as social media platforms is fundamentally transforming the nature of services encounters [1, 2], not least in the hospitality industry. This causes new ways of working for hotel employees, causing disruption in service routines and work tasks. There are few qualitative studies that are focusing on the hospitality industry and technostress. The present study focus on technostress among employees in an international hotel chain. Data have been collected in eight European countries over a period of seven years. The Person-Technology fit model is used in order to identify and analyze stressors and strains deriving from social media use. The results indicate that techno stressors such as work overload, work-life conflict, and changing algorithms creates negative stressors. The study makes a theoretical contribution to technostress research in the Information Systems research as well as the hospitality research field by uncovering negative stressors and strains created over time.

Place, publisher, year, edition, pages
Springer International Publishing, 2021
Keywords
Technostress, Social media, Digital service encounters, Hotel organizations
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-18070 (URN)10.1007/978-3-030-65785-7_6 (DOI)978-3-030-65784-0 (ISBN)978-3-030-65785-7 (ISBN)
Conference
Information and Communication Technologies in Tourism 2021
Available from: 2022-01-19 Created: 2022-01-19 Last updated: 2022-02-08Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-1435-1632

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