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Publications (10 of 68) Show all publications
Norström, L., Bernhard, I. & Lundh Snis, U. (2019). Boundaries of Logics in Municipality Communicators' Facebook Practice: Towards a New Public Service Competence. In: Proceedings of the 52nd Hawaii International Conference on System Sciences 2019: . Paper presented at 52nd Hawaii International Conference on System Sciences 2019 (pp. 3097-3106).
Open this publication in new window or tab >>Boundaries of Logics in Municipality Communicators' Facebook Practice: Towards a New Public Service Competence
2019 (English)In: Proceedings of the 52nd Hawaii International Conference on System Sciences 2019, 2019, p. 3097-3106Conference paper, Published paper (Refereed)
Abstract [en]

With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation.Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service.

Keywords
Public Service, Social Media Platforms, Digital Government, Public Administration, Communicators, Value Logics, Practice Perspective
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13576 (URN)978-0-9981331-2-6 (ISBN)
Conference
52nd Hawaii International Conference on System Sciences 2019
Available from: 2019-02-21 Created: 2019-02-21 Last updated: 2019-02-21Bibliographically approved
Islind, A. S., Lundh Snis, U., Lindroth, T., Lundin, J., Cerna, K. & Steineck, G. (2019). The Virtual Clinic: Two-sided Affordances in Consultation Practice. Computer Supported Cooperative Work
Open this publication in new window or tab >>The Virtual Clinic: Two-sided Affordances in Consultation Practice
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2019 (English)In: Computer Supported Cooperative Work, ISSN 0925-9724, E-ISSN 1573-7551Article in journal (Refereed) Epub ahead of print
Abstract [en]

Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.

Keywords
telecare, telehealth, virtual clinic, affordances, practice, qualities, two-sided affordances, multi-sided affordances, consultations
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13910 (URN)10.1007/s10606-019-09350-3 (DOI)2-s2.0-85066158115 (Scopus ID)
Available from: 2019-06-05 Created: 2019-06-05 Last updated: 2019-06-11Bibliographically approved
Gellerstedt, M., Gellerstedt, V., Bernhard, I., Bernhardsson, L., Lundh Snis, U. & Vallo Hult, H. (2019). Work-Integrated Learning: Impact of Individual and organizational Digitalization on Knowledge management and Expertise Sharing. In: L. Gómez Chova, A. López Martínez, I. Candel Torres (Ed.), INTED2019 Proceedings: . Paper presented at INTED2019, 13th annual International Technology, Education and Development Conference, Valencia, 11th, 12th and 13th of March, 2019. (pp. 3601-3609).
Open this publication in new window or tab >>Work-Integrated Learning: Impact of Individual and organizational Digitalization on Knowledge management and Expertise Sharing
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2019 (English)In: INTED2019 Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2019, p. 3601-3609Conference paper, Published paper (Refereed)
Abstract [en]

The primary aim with this study was to examine the impact of digitalization and the use of ICT for knowledge sharing in an organization. A secondary aim was to further develop knowledge management models to also include collaborative knowledge production and expertise sharing. Based on such a model, we developed a questionnaire answered by 265 respondents. We found that the relationship between using ICT for knowledge sharing was correlated to knowledge sharing also when adjusted for established factors like organisational climate and social norms. We conclude that digitalization, both individually and on an organisational level is an important asset for knowledge management, and that the use of ICT could support knowledge sharing beyond known and established important factors.

Keywords
Knowledge management, digitalization, work-integrated learning
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-13816 (URN)978-84-09-08619-1 (ISBN)
Conference
INTED2019, 13th annual International Technology, Education and Development Conference, Valencia, 11th, 12th and 13th of March, 2019.
Available from: 2019-04-30 Created: 2019-04-30 Last updated: 2019-04-30Bibliographically approved
Arvemo, T., Bernhard, I., Lundh Snis, U., Olsson, A. K. & Torsein, E. (2018). Att utveckla Lysekils centrum tillsammans: utmaningar och möjligheter. Trollhättan: Högskolan Väst
Open this publication in new window or tab >>Att utveckla Lysekils centrum tillsammans: utmaningar och möjligheter
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2018 (Swedish)Report (Other academic)
Abstract [sv]

Denna studie designades och analyserades av Högskolan Väst 2016-2017. Undersökningen kompletterar den besökar- och boendestudie som Högskolan Väst tidigare genomförde inom projektet i Lysekil under sensommaren 2016 (se Högskolan Väst Rapport 2 Urban Platsinnovation Besökar- och boendestudie i Lysekil sensommaren 2017). Denna studie genomfördes under tiden 26 maj - 11 augusti 2017 med 363 svarande respondenter, varav 165 var besökare och 198 permanent boende i Lysekil. Syftet med studien var att öka kunskapen om både besökares och boendes uppfattningar om Lysekil. Högskolan Väst har även genomfört en intervjustudie med centrumaktörer i Lysekil under 2017 (se Högskolan Väst Rapport 4 Urban Platsinnovation Att utveckla Lysekils centrum tillsammans - utmaningar och möjligheter). Studierna1 avser även att bidra gränsöverskridande inspiration samt vara ett underlag för planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi.Undersökningen visar att besökare framför allt kommer till Lysekil för att koppla av och är nöjda med sitt besök i Lysekil samt med service och utbud, stadsmiljö och faciliteter. En stor majoritet av besökarna har besökt Lysekil innan och anger att de kommer att besöka Lysekil igen. Av de besökare är det 88% som sannolikt kommer rekommendera andra ett besök i Lysekil. Ungefär hälften av besökarna bor mer än 10 mil från Lysekil.De permanent boende i Lysekil är också nöjda med utbudet av restauranger, kvalitén på både maten och servicen. De boende var också nöjda med servicen i butikerna men ställde sig neutrala till utbudet av butiker. Det största missnöjet bland de permanent boende i Lysekil finns kring parkeringssituationen.Studien är i stort samstämmig med den besökar- och boendeundersökning som genomfördes 2016.Ett stort antal förbättringsförslag ges av respondenterna och finns redovisade i rapporten. Dessa förslag är allt från konkreta till visionära.Det är vår rekommendation att denna rapport ihop med rapporten från undersökningen 2016 (se Högskolan Västs Rapport 2) delges och diskuteras med de aktörer och nätverk som finns i Lysekil i arbetet i att ta fram nya centrumutvecklande aktiviteter.

Place, publisher, year, edition, pages
Trollhättan: Högskolan Väst, 2018. p. 40
Series
Högskolan Väst rapport - Urban platsinnovation ; 4
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-13088 (URN)
Projects
Urban Platsinnovation
Funder
Interreg Sweden-Norway
Available from: 2018-11-05 Created: 2018-11-05 Last updated: 2018-11-06Bibliographically approved
Arvemo, T., Bernhard, I., Lundh Snis, U., Olsson, A. K. & Torsein, E. (2018). Besökar- och boendestudie i Lysekil sommaren 2017. Trollhättan: Högskolan Väst
Open this publication in new window or tab >>Besökar- och boendestudie i Lysekil sommaren 2017
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2018 (Swedish)Report (Other academic)
Abstract [sv]

Denna studie designades och analyserades av Högskolan Väst 2016-2017. Undersökningen kompletterar den besökar- och boendestudie som Högskolan Väst tidigare genomförde inom projektet i Lysekil under sensommaren 2016 (se Högskolan Väst Rapport 2 Urban Platsinnovation Besökar- och boendestudie i Lysekil sensommaren 2017). Denna studie genomfördes under tiden 26 maj - 11 augusti 2017 med 363 svarande respondenter, varav 165 var besökare och 198 permanent boende i Lysekil. Syftet med studien var att öka kunskapen om både besökares och boendes uppfattningar om Lysekil. Högskolan Väst har även genomfört en intervjustudie med centrumaktörer i Lysekil under 2017 (se Högskolan Väst Rapport 4 Urban Platsinnovation Att utveckla Lysekils centrum tillsammans - utmaningar och möjligheter). Studierna1 avser även att bidra gränsöverskridande inspiration samt vara ett underlag för planering och utveckling av kommande centrumutvecklande aktiviteter såväl inom som utanför projektets regi. Undersökningen visar att besökare framför allt kommer till Lysekil för att koppla av och är nöjda med sitt besök i Lysekil samt med service och utbud, stadsmiljö och faciliteter. En stor majoritet av besökarna har besökt Lysekil innan och anger att de kommer att besöka Lysekil igen. Av de besökare är det 88% som sannolikt kommer rekommendera andra ett besök i Lysekil. Ungefär hälften av besökarna bor mer än 10 mil från Lysekil. De permanent boende i Lysekil är också nöjda med utbudet av restauranger, kvalitén på både maten och servicen. De boende var också nöjda med servicen i butikerna men ställde sig neutrala till utbudet av butiker. Det största missnöjet bland de permanent boende i Lysekil finns kring parkeringssituationen. Studien är i stort samstämmig med den besökar- och boendeundersökning som genomfördes 2016. Ett stort antal förbättringsförslag ges av respondenterna och finns redovisade i rapporten. Dessa förslag är allt från konkreta till visionära. Det är vår rekommendation att denna rapport ihop med rapporten från undersökningen 2016 (se Högskolan Västs Rapport 2) delges och diskuteras med de aktörer och nätverk som finns i Lysekil i arbetet i att ta fram nya centrumutvecklande aktiviteter

Place, publisher, year, edition, pages
Trollhättan: Högskolan Väst, 2018. p. 27
Series
Högskolan Väst rapport - Urban Platsinnovation ; 5
Keywords
Centrumutveckling, Lysekils kommun, Högskolan Väst
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Business administration; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13069 (URN)
Projects
Urban Platsinnovation
Funder
Interreg Sweden-Norway
Available from: 2018-11-05 Created: 2018-11-05 Last updated: 2018-11-07Bibliographically approved
Bernhard, I., Lundh Snis, U., Gellerstedt, M. & Svensson, L. (2018). Collaboration Model for Work-Integrated Learning in Higher Education 3rd Cycle. In: L. Gómez Chova, A. López Martínez, I. Candel Torres (Ed.), INTED 2018: Proceedings. Paper presented at 12th International Technology, Education and Development Conference 5-7 March, 2018, Valencia, Spain. (pp. 5509-5515). , 1
Open this publication in new window or tab >>Collaboration Model for Work-Integrated Learning in Higher Education 3rd Cycle
2018 (English)In: INTED 2018: Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2018, Vol. 1, p. 5509-5515Conference paper, Published paper (Refereed)
Abstract [en]

Universities need to constantly accommodate new forms of collaboration with society. Interaction with and impacts on society and practice are of crucial importance. University West (UW) in Sweden has a profile area in work-integrated learning (WIL), which generally aims to address issues on integrating theory and practice in a coherent and sustainable way. In this paper we base our arguments on a research education (3rd cycle) in informatics with specialization in work-integrated learning. The aim with the paper is to evaluate UW’s research education and research environment from a WIL perspective. We will adopt an informing science model in order to conduct a current state analysis, in which we identify and visualize collaboration activities within and between the research education/environment and the UWs key stakeholders; society/practices, research community and PhD students. Concrete implications show how collaboration and informing flows are connected and how they can be improved. General reflections are given on the model as a useful means for quality development and assurance beyond learning outcomes, including aspects of collaboration and interaction that can be regarded as paths of societal and practical impacts.

Keywords
Collaboration Model, Current State analysis, PhD Education, Research, Work-Integrated Learning
National Category
Social Sciences
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-12217 (URN)978-84-697-9480-7 (ISBN)
Conference
12th International Technology, Education and Development Conference 5-7 March, 2018, Valencia, Spain.
Available from: 2018-03-13 Created: 2018-03-13 Last updated: 2018-03-15Bibliographically approved
Bernhard, I., Lundh Snis, U., Olsson, A. K., Torsein, E. & Arvemo, T. (2018). Conceptualizing University-Society Collaboration: A Literature Review Focusing on Drivers of Collaboration. In: ICERI2018 Proceedings: . Paper presented at ICERI2018 11th annual International Conference of Education, Research and Innovation Seville (Spain). 12th - 14th of November, 2018..
Open this publication in new window or tab >>Conceptualizing University-Society Collaboration: A Literature Review Focusing on Drivers of Collaboration
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2018 (English)In: ICERI2018 Proceedings, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Collaboration and learning are vital for development in all sectors of society and there is a constantneed for new ideas, innovation and development. Previous research addresses several approaches for university-society collaboration, e.g. Work-Integrated Learning (WIL), University-Industry Government (Triple-helix), University Community Partnership (UCP), and Public Private Academic Partnership (PPAP). These are all aiming at planning, performing, compiling and leveraging knowledge exchange and co-creating sustainable results. This conceptual paper draws on an initial literature review on how established frameworks and models in the field of university-society collaboration are related to contemporary drivers of collaboration, such as co-creation, trust and relationship building. The aim of the paper is to gain deeper insights in the complex dynamics of collaboration by exploring relevant research literature and to suggest future directions for research in university-society collaboration. Hence, the research questions to be addressed in this paper are: What are the key drivers that underlie the dynamics of university-society collaboration? How can university-society collaboration be approached in order to facilitate co-creating results? The results suggest that the key driver for university-society collaboration is trust. However, there are several underlying triggers and mechanisms facilitating trust. As trust is context and actor dependent and need to be approached in an open and continuous way in order to co-create sustainable results. Emergent drivers of collaboration and universities roles are also discussed.

Keywords
University-society collaboration, work-integrated learning, literature review, co-creation, relationship building, trust
National Category
Social Sciences Interdisciplinary
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13182 (URN)978-84-09-05948-5 (ISBN)
Conference
ICERI2018 11th annual International Conference of Education, Research and Innovation Seville (Spain). 12th - 14th of November, 2018.
Available from: 2018-12-05 Created: 2018-12-05 Last updated: 2019-01-04Bibliographically approved
Bernhard, I., Norström, L., Lundh Snis, U., Gråsjö, U. & Gellerstedt, M. (2018). Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e-Government in Sweden. Electronic Journal of e-Government, 16, 59-71
Open this publication in new window or tab >>Degree of Digitalization and Citizen Satisfaction: A Study of the Role of Local e-Government in Sweden
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2018 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 16, p. 59-71Article in journal (Refereed) Published
Abstract [en]

The aim was to investigate whether there is a relationship between degree of e-government in Swedish municipalities and perceived satisfaction among citizens generally. This is a large-scale quantitative study based on validand reliable Swedish national surveys. Based on these surveys, a new comprehensive index for measuring "degree of digitalization" was constructed. Citizen satisfaction was measured using established indices covering three dimensions:satisfaction with living in the municipality, satisfaction with performance of government activities (delivered services), and satisfaction with transparency and influence. The results show that there is a relationship between the degree of digitalization in a municipality and the perceived satisfaction among its citizens. The degree of digitalization is related to all three dimensions of citizen satisfaction. Additionally, this study indicates that the strength of this relationship is in parity with or even stronger than the relationship between citizen satisfaction and other crucial factors such as educational level and median income

Keywords
degree of digitalization, satisfied citizens, local e-government, municipality, Sweden
National Category
Public Administration Studies Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13058 (URN)
Available from: 2018-10-26 Created: 2018-10-26 Last updated: 2019-05-27Bibliographically approved
Winman, T., Spante, M., Willermark, S., Svensson, L. & Lundh Snis, U. (2018). Digitaliseringen i skolan: möjligheter och utmaningar. Stockholm: Skolverket
Open this publication in new window or tab >>Digitaliseringen i skolan: möjligheter och utmaningar
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2018 (Swedish)Book (Other academic)
Alternative title[sv]
Digitalisering i skolan : möjligheter och utmaningar
Place, publisher, year, edition, pages
Stockholm: Skolverket, 2018. p. 83
Series
Forskning för skolan
Keywords
Digitalisering, skola, kunskapsöversikt
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-12878 (URN)978-91-7559-323-4 (ISBN)
Available from: 2018-09-06 Created: 2018-09-06 Last updated: 2019-03-26Bibliographically approved
Islind, A. S. & Lundh Snis, U. (2018). From Co-Design to Co-Care: Designing a Collaborative Practice in Care. Systems, Signs & Actions, 11(1), 1-24
Open this publication in new window or tab >>From Co-Design to Co-Care: Designing a Collaborative Practice in Care
2018 (English)In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 11, no 1, p. 1-24Article in journal (Refereed) Published
Abstract [en]

The design of digital artifacts in general and mobile apps in particular has not been investigated fully from a practice perspective. Mobile apps are commonly designed from a distant, armslength relationship where they are developed without taking the users' practices into account.This paper problematizes this notion and takes the point of departure from a collaborative design (co-design) process where the goal was to design a mobile app supporting grocery shopping forthe home care sector. We analyse the role of designing a mobile app as a facilitator for collaboration between the elderly's everyday practice and the caregivers work practice and investigatehow these two practices become intertwined. The research questions are: How can the design process be organized in order to foster the formation of a prospective collaborative care practice? What aspects are important to consider when designing with a boundary practice perspective? The findings of this study indicate that organizing the design activities in a certain collaborative manner empowered the elderly and their caregivers and led to the formation of a common, collaborative care practice (herein called co-care). The focus of the design process thereby shifted from designing the digital artifact (framed as a boundary object) to designing the co-carepractice (framed as a boundary practice). Our contribution is discussed in terms of design considerations,which can be applied for the facilitation of a collaborative boundary practice. The considerations are of particular relevance for settings where two or more practices are to collaborate and where new conditions are to be created for future co-practice.

Keywords
Co-design, boundaries, boundary practice, practice-oriented research, home care, platforms, platformization, mobile apps
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-12818 (URN)
Available from: 2018-08-13 Created: 2018-08-13 Last updated: 2019-05-27Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-6101-3054

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