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Publications (10 of 60) Show all publications
Szücs, S., Liljegren, A., Berlin, J. & Höjer, S. (2019). Coping with Citizens and Stress: Interaction Strategies during Public Service Delivery within Health Care, the Police, and Social Work. In: : . Paper presented at 3rd Street-level Bureaucracy Conference, Aalborg University, Copenhagen, June 11–13, 2019 (pp. 0-20).
Open this publication in new window or tab >>Coping with Citizens and Stress: Interaction Strategies during Public Service Delivery within Health Care, the Police, and Social Work
2019 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Previous research and theory suggests that frontline workers adapt to workload-related stress in a number of ways, interacting towards or away from citizens, or even against citizens, but what are the actual practices of coping, and how is coping related to stress? The data comes from a web-survey sent to 990 public sector frontline workers in West Sweden during 2018 within the police, health care psychiatry, and social work organizations. The findings show that there are significant differences in stress: highest average level among social workers, followed by police officers, and heath care psychiatry. Four ways of moving towards clients – through prioritizing motivated clients, rule bending/breaking, instrumental action, or using personal resources – and three ways of moving away from clients – through aggression, by rationing, or routinizing – are revealed (H1). Prioritizing and aggression are most common within the police, rule bending/breaking and routinizing in social work, and instrumental action within health care (H2), but only instrumental action does not significantly increase stress, on top of individual characteristics and organizational demands and resources (H3).

Keywords
Street-level bureaucracy theory, front-line workers, citizens, coping, stress
National Category
Social Work Work Sciences
Research subject
SOCIAL SCIENCE, Social work; SOCIAL SCIENCE, Public administration
Identifiers
urn:nbn:se:hv:diva-14074 (URN)
Conference
3rd Street-level Bureaucracy Conference, Aalborg University, Copenhagen, June 11–13, 2019
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2014–2351
Available from: 2019-07-05 Created: 2019-07-05 Last updated: 2019-07-05Bibliographically approved
Berlin, J. (2019). Teamarbete (2. upplaganed.). In: Leksell, Janeth & Lepp, Margret (Ed.), Sjuksköterskans kärnkompetenser: (pp. 139-158). Stockholm: Liber
Open this publication in new window or tab >>Teamarbete
2019 (Swedish)In: Sjuksköterskans kärnkompetenser / [ed] Leksell, Janeth & Lepp, Margret, Stockholm: Liber, 2019, 2. upplagan, p. 139-158Chapter in book (Other academic)
Place, publisher, year, edition, pages
Stockholm: Liber, 2019 Edition: 2. upplagan
Keywords
Team, arbetsgrupper
National Category
Nursing
Research subject
NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
urn:nbn:se:hv:diva-14693 (URN)9789147128020 (ISBN)
Available from: 2019-11-12 Created: 2019-11-12 Last updated: 2019-11-12Bibliographically approved
Khorram-Manesh, A., Berlin, J., Ljung Roseke, L., Aremyr, J., Sörensson, J. & Carlström, E. (2018). Emergency Management and Preparedness Training for Youth (EMPTY): The Results of the First Swedish Pilot Study.. Disaster Medicine and Public Health Preparedness, 12(6), 685-688
Open this publication in new window or tab >>Emergency Management and Preparedness Training for Youth (EMPTY): The Results of the First Swedish Pilot Study.
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2018 (English)In: Disaster Medicine and Public Health Preparedness, ISSN 1935-7893, E-ISSN 1938-744X, Vol. 12, no 6, p. 685-688Article in journal (Refereed) Published
Abstract [en]

OBJECTIVE: To examine the impact of a simulation training in raising a group of young students' personal and situational awareness in disasters and emergencies.

METHODS: In total, 25 young students participated in two simulation scenarios representing two actual events, fire, and shooting, using a combination of two validated simulation training (Emergency Management and Preparedness Training for Youth [EMPTY]). The changes in their knowledge and awareness were evaluated by using questionnaires and the whole simulation was evaluated by three independent observers and a reference group.

RESULTS: New concepts of emergency management, for example, evacuation, and barricading, could be trained in a safe environment. There was a significant increase in students' personal and situational awareness and their active engagement in the management of emergencies.

CONCLUSION: EMPTY could raise the youth basic knowledge and ability to understand the concept of preparedness by being mentally prepared, available for collaboration, gaining a higher confidence, understanding the physical and psychological consequences of a major incident and the importance of their own safety. (Disaster Med Public Health Preparedness. 2018; page 1 of 4).

Keywords
emergency preparedness, simulation, terrorism, youth
National Category
Learning Nursing Interaction Technologies
Research subject
NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
urn:nbn:se:hv:diva-12132 (URN)10.1017/dmp.2017.144 (DOI)000455577000005 ()29446341 (PubMedID)2-s2.0-85042089583 (Scopus ID)
Note

Published online: 15 February 2018

Available from: 2018-02-22 Created: 2018-02-22 Last updated: 2019-02-04Bibliographically approved
Berlin, J. & Carlström, E. (2017). Sjuksköterskan som chef och ledare: en utmaning (1ed.). In: Håkan Sandberg (Ed.), Pedagogik för sjuksköterskor: (pp. 295-313). Lund
Open this publication in new window or tab >>Sjuksköterskan som chef och ledare: en utmaning
2017 (Swedish)In: Pedagogik för sjuksköterskor / [ed] Håkan Sandberg, Lund, 2017, 1, p. 295-313Chapter in book (Refereed)
Place, publisher, year, edition, pages
Lund: , 2017 Edition: 1
Keywords
Chef, Ledarskap, Sjuksköterskor
National Category
Business Administration Public Administration Studies Health Care Service and Management, Health Policy and Services and Health Economy Nursing Work Sciences
Research subject
SOCIAL SCIENCE, Public administration; NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
urn:nbn:se:hv:diva-11241 (URN)978-91-44-09395-6 (ISBN)
Available from: 2017-07-14 Created: 2017-07-14 Last updated: 2019-02-27Bibliographically approved
Alverbratt, C., Berlin, J., Åström, S., Kauffeldt, A. & Carlström, E. (2016). A New Working Method in Psychiatric Care: the impact of implementation. International Journal of Public Administration, 40(3), 295-304
Open this publication in new window or tab >>A New Working Method in Psychiatric Care: the impact of implementation
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2016 (English)In: International Journal of Public Administration, ISSN 0190-0692, E-ISSN 1532-4265, Vol. 40, no 3, p. 295-304Article in journal (Refereed) Published
Abstract [en]

An equal mix of organizational cultures is important for a successful implementation process. The aim of this study was to examine the implementation of a new working method in psychiatric hospital wards, representing different cultural characteristics. Descriptive quantitative data were collected at two hospitals (intervention and control). The results revealed one ward characterized by a mix of organizational cultures. This ward, compared with other intervention wards, showed the best results regarding patient assessed empowerment and participation. The result shows tentatively that organizational culture may have an impact on the implementation processes.

Keywords
Empowerment, implementation, organizational culture, patient participation, psychiatric care
National Category
Nursing Psychiatry
Research subject
NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
urn:nbn:se:hv:diva-7935 (URN)10.1080/01900692.2015.1072557 (DOI)000415696000007 ()2-s2.0-84962129556 (Scopus ID)
Note

Ingår i avhandling. Published online: 30 Mar 2016

Available from: 2015-08-19 Created: 2015-08-19 Last updated: 2019-02-05Bibliographically approved
Berlin, J. (2016). Artefakters organiserande funktion (2:aed.). In: Johan Berlin, Håkan Sandberg (Ed.), Team i vård, behandling och omsorg: Erfarenheter och reflektioner (pp. 227-248). Lund: Studentlitteratur AB
Open this publication in new window or tab >>Artefakters organiserande funktion
2016 (Swedish)In: Team i vård, behandling och omsorg: Erfarenheter och reflektioner / [ed] Johan Berlin, Håkan Sandberg, Lund: Studentlitteratur AB, 2016, 2:a, p. 227-248Chapter in book (Refereed)
Place, publisher, year, edition, pages
Lund: Studentlitteratur AB, 2016 Edition: 2:a
Keywords
Artefakt, Kultur, Organisation, Team, Hälso- och sjukvård, Traumateam
National Category
Health Care Service and Management, Health Policy and Services and Health Economy Nursing Business Administration Public Administration Studies Social Work
Research subject
SOCIAL SCIENCE, Public administration; NURSING AND PUBLIC HEALTH SCIENCE, Nursing science; SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-9944 (URN)978-91-44-10769-1 (ISBN)
Available from: 2016-09-27 Created: 2016-09-27 Last updated: 2019-03-27Bibliographically approved
Berlin, J., Jensen, C., Löfström, M. & Nilsson, V. (2016). Chefers strategier för att implementera samverkan. Göteborg: Kommunforskning i västsverige (KFi)
Open this publication in new window or tab >>Chefers strategier för att implementera samverkan
2016 (Swedish)Report (Refereed)
Abstract [sv]

Den här studien handlar om interorganisatorisk samverkan inom vård och omsorg. Här studeras vilka strategier som första och andra linjens kommunala chefer använder för att få till stånd en fungerande samverkan. Hur ser hindren ut och vilka strategier och överväganden gör cheferna för att övervinna dem. Den fråga som därför behandlas i denna rapport är; vilka strategier an-vänder kommunala chefer inom vård och omsorg för att implementera samverkan? I studien har data samlats in genom att 21 chefer inom vård och omsorg intervjuats. De chefer som medverkat i studien har alla varit verksamma i kommuner som deltagit i det Nationella kommunforskningsprogrammet, vilka är Borås, Göteborg, Lund, Norrköping, Piteå, Sjöbo och Stockholm. I studien har tre centrala iakttagelser gjorts. Dessa handlar om; 1) att cheferna väljer en form av situationsanpassad strategi beroende på vad sam-verkan har för syfte och med vilka aktörer som samverkan ska genomföras, 2) att cheferna behöver hantera den upplevda intressekonflikten som finns mellan att ta ansvar för den "egna verksamheten" samtidigt som de förväntas ta ansvar för samverkan med andra organisationer och 3) att cheferna har svårt att hantera sitt chefsansvar vid samverkan. Samverkan där linjestyrningen utmanas eller kompletteras med horisontell styrning är lösare reglerad vilket kan leda till oklar ansvarsfördelning och diffus arbetsdelning. Här kan chefer behöva tillägna sig andra uttryck för att utöva sitt ledarskap då den traditionella chefsrollen inte är lika väl anpassad till styrning vid samverkans-situationer.

Place, publisher, year, edition, pages
Göteborg: Kommunforskning i västsverige (KFi), 2016. p. 58
Series
Nationella kommunforskningsprogrammets rapportserie ; 29
Keywords
Samverkan, strategi, Chef, Implementering
National Category
Business Administration Social Work Public Administration Studies
Research subject
SOCIAL SCIENCE, Business administration; SOCIAL SCIENCE, Public administration; SOCIAL SCIENCE, Social work
Identifiers
urn:nbn:se:hv:diva-9309 (URN)978-91-87454-33-2 (ISBN)
Projects
Nationella kommunforskningsprogrammet
Available from: 2016-04-13 Created: 2016-04-13 Last updated: 2016-06-22Bibliographically approved
Berlin, J. & Sandberg, H. (Eds.). (2016). Team i vård, behandling och omsorg: Erfarenheter och reflektioner (2ed.). Lund: Studentlitteratur AB
Open this publication in new window or tab >>Team i vård, behandling och omsorg: Erfarenheter och reflektioner
2016 (Swedish)Collection (editor) (Refereed)
Abstract [sv]

Team är populära, inte minst inom vård, behandling och omsorg.Trots att det börjar bli en väl etablerad företeelse tycks teamfortfarande stå för förnyelse och nytänkande. Teamarbete harsåledes kommit att få en allt viktigare roll.

I denna antologi behandlas frågor som: Varför uppstår team? Vadgör team nödvändiga? Vad är utmärkande för olika typer av team? Vad skapar väl fungerande team? Vilka effekter får teamarbete förverksamheten? Du som läsare bjuds på både kritiska betraktelser,utvecklingsspår och verktyg.

Boken vänder sig till studerande och forskare vid högskolor ochuniversitet samt till praktiskt verksamma inom vård-, behandlingsochomsorgsorganisationer. De olika kapitlen kan läsas friståendeoch ger var för sig en god bild av teamets funktion.

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Team i vård, behandling och omsorg förmedlar en unikinsikt och förståelse kring teamarbetes betydelse, funktionssätt och utmaningar baserad på omfattande och mångårig forskning. Boken förtjänar därför attanvändas inom alla utbildningar på högskolenivå som är inriktade mot vård- och omsorg.

Stefan Tengblad, professor i företagsekonomi

Place, publisher, year, edition, pages
Lund: Studentlitteratur AB, 2016. p. 346 Edition: 2
Keywords
Team, Omsorg, Behandling, Samverkan, Lärande, Kupeisering
National Category
Business Administration Public Administration Studies Health Care Service and Management, Health Policy and Services and Health Economy Work Sciences Social Work
Research subject
SOCIAL SCIENCE, Business administration; SOCIAL SCIENCE, Public administration; NURSING AND PUBLIC HEALTH SCIENCE, Nursing science
Identifiers
urn:nbn:se:hv:diva-9941 (URN)978-91-44-10769-1 (ISBN)
Available from: 2016-09-27 Created: 2016-09-27 Last updated: 2019-03-12Bibliographically approved
Khorram-Manesh, A., Berlin, J. & Carlström, E. (2016). Two Validated Ways of Improving the Ability of Decision-Making in Emergencies: Results from a Literature Review. Bulletin of Emergency and Trauma, 4(4), 186-196
Open this publication in new window or tab >>Two Validated Ways of Improving the Ability of Decision-Making in Emergencies: Results from a Literature Review
2016 (English)In: Bulletin of Emergency and Trauma, ISSN 2322-2522, Vol. 4, no 4, p. 186-196Article in journal (Refereed) Published
Abstract [en]

The aim of the current review wasto study the existing knowledge about decision-making and to identify and describe validated training tools.A comprehensive literature review was conducted by using the following keywords: decision-making, emergencies, disasters, crisis management, training, exercises, simulation, validated, real-time, command and control, communication, collaboration, and multi-disciplinary in combination or as an isolated word. Two validated training systems developed in Sweden, 3 level collaboration (3LC) and MacSim, were identified and studied in light of the literature review in order to identify how decision-making can be trained. The training models fulfilled six of the eight identified characteristics of training for decision-making.Based on the results, these training models contained methods suitable to train for decision-making.

Place, publisher, year, edition, pages
STrauma Research Center, hiraz University of Medical Science, 2016
Keywords
Decision-making; Emergencies; Disasters; Crisis management; Training; Exercises; Simulation; Validated; Real-time; Command and control; Communication; Collaboration; Multi-disciplinary.
National Category
Surgery Business Administration Public Administration Studies
Research subject
NURSING AND PUBLIC HEALTH SCIENCE, Nursing science; SOCIAL SCIENCE, Public administration
Identifiers
urn:nbn:se:hv:diva-10011 (URN)
Available from: 2016-10-17 Created: 2016-10-17 Last updated: 2019-05-21Bibliographically approved
Berlin, J. M. & Carlström, E. D. (2015). Collaboration exercices; what do they contribute?: a study of learning and usefulness. Journal of Contingencies and Crisis Management, 23(1), 11-23
Open this publication in new window or tab >>Collaboration exercices; what do they contribute?: a study of learning and usefulness
2015 (English)In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973, Vol. 23, no 1, p. 11-23Article in journal (Refereed) Published
Abstract [en]

This article aims to study whether exercises contribute to learning that can be useful in actual emergency work. It reports the findings of a study about professional emergency personnel’s perceptions of the impact of collaboration exercises. Surveys were distributed and collected from emergency personnel in conjunction with three collaboration exercises that took place in Sweden in spring 2012. The survey included personnel holding different positions within the police department, fire department and ambulance services. Among them were also operational personnel such as officers. A total of 94 professional emergency personnel agreed to participate by answering the survey. The response rate was 95%.The study shows that collaborative elements in exercises contribute to perceived learning (R2 = 0:53), and that learning, in turn, has a perceived beneficial effect on actual emergency work (R2 = 0:26).The perceived results of collaboration,learning and their impact on actual emergency work, however, are moderate.The exercises were characterised by long waiting times and gave few opportunities to practise different strategies. Only a few respondents felt that they learned something about the collaborating organisations’ ways of communicating and prioritising. Many also thought that the exercises were more useful for command officers than for operational personnel.Thus, the study shows that by strengthening the collaborative elements of the exercises, the perception of the participants’ actual emergency work can be developed.

Keywords
Exercises, learning, benefits, effect, police, ambulance, emergency services, Sweden
National Category
Public Administration Studies Business Administration Work Sciences
Research subject
SOCIAL SCIENCE, Business administration; SOCIAL SCIENCE, Public administration; SOCIAL SCIENCE, Sociology
Identifiers
urn:nbn:se:hv:diva-6480 (URN)10.1111/1468-5973.12064 (DOI)000349617200002 ()
Available from: 2014-07-31 Created: 2014-07-31 Last updated: 2019-05-14Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-6358-3528

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