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Arvemo, T., Bernhard, I., Lundh Snis, U., Olsson, A. K. & Torsein, E. (2018). Lessons Learned From A Cross-Sector Development Project: An Integrative Research Approach. In: L. Gómez Chova, A. López Martínez, I. Candel Torres (Ed.), INTED 2018: Proceedings. Paper presented at 12th International Technology, Education and Development Conference (pp. 3914-3922).
Open this publication in new window or tab >>Lessons Learned From A Cross-Sector Development Project: An Integrative Research Approach
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2018 (English)In: INTED 2018: Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2018, p. 3914-3922Conference paper, Published paper (Refereed)
Abstract [en]

This paper draws on the experiences of work-integrated learning from a Swedish-Norwegian cross-sector research project where actors from university, industry, government and volunteer sector collaborate on city center development. The empirical setting of the present study consists of six smaller cities in rural municipalities with limited resources and experiences of collaboration with higher education institutions. The following research question is addressed: How can research and development projects serve as a vehicle for facilitating mutual knowledge exchange between academia and society in cross-sector and rural collaboration contexts? The aim is hence to suggest a tentative collaboration model that identify and integrate knowledge flows between actors involved in cross-sector collaborations in such setting. To gain deep insights in the complex dynamics of project collaboration we applied a mixed methods approach including surveys, structured, in-depth qualitative interviews, observations, workshops and student projects. The data collection was performed during 2016-2017. Findings indicate that trust, continuity, and relationship building are the basis vital for successful creation, development and maintenance of knowledge flows. Furthermore, there is a need to develop an integrative tool box with different methodological tools, work practices and strategies to plan, perform, compile to leverage the knowledge flows and coproduce sustainable results. Our tentative model aims to illustrate conceptualize lessons learned on work-integrated learning and collaboration with academia. We discuss how the model may support co-creative and mutual results over time. 

Keywords
Work-Integrated Learning, Higher Education, Collaborative Research, Cross Sector Collaboration, Knowledge Flows
National Category
Social Sciences Interdisciplinary
Research subject
Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-12216 (URN)978-84-697-9480-7 (ISBN)
Conference
12th International Technology, Education and Development Conference
Projects
Urban Platsinnovation
Available from: 2018-03-13 Created: 2018-03-13 Last updated: 2018-03-15Bibliographically approved
Högberg, K. & Olsson, A. K. (2018). Linking Technological Frames to Social Media Implementation: An International Study of Hotels. In: Stangl, Brigitte; Pesonen, Juho (Ed.), Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018. Paper presented at International Conference in Jönköping, Sweden, January 24-26, 2018 (pp. 270-282). Cham: Springer International Publishing
Open this publication in new window or tab >>Linking Technological Frames to Social Media Implementation: An International Study of Hotels
2018 (English)In: Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018, Cham: Springer International Publishing , 2018, p. 270-282Conference paper, Published paper (Other academic)
Abstract [en]

Social media have transformed the hospitality and tourism industry and affected how customers interact and take decisions, but have also affected organisations’ business strategies and processes. Prior research has shown that a key understanding of IT implementation in organisations is how individuals adopt, use and make sense of technologies. Despite the increased use of social media in hotel organisations there is a research gap and little is known about how individuals’ sense-making affects organisational use over time. The aim of the present study is to contribute to the research field by using Orlikowski and Gash’s (ACM Trans Inf Syst 12(2):174–207, 1994) framework of Technological Frames. The interpretative case study follows social media use in 14 hotel organisations within an international hotel chain in seven European countries over four years. The study finds incongruence and lack of dominant frames and discusses the related organisational implications.

Place, publisher, year, edition, pages
Cham: Springer International Publishing, 2018
Keywords
Technological frames, Social media, Hotel organisations, Case study
National Category
Information Systems, Social aspects
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-11981 (URN)10.1007/978-3-319-72923-7_21 (DOI)978-3-319-72922-0 (ISBN)
Conference
International Conference in Jönköping, Sweden, January 24-26, 2018
Note

First Online: 23 December 2017

Available from: 2018-01-16 Created: 2018-01-16 Last updated: 2018-05-18Bibliographically approved
Olsson, A. K. & Bernhard, I. (2017). Challenges of collaboration in old townscapes. In: Dalarna University (Ed.), 26th Nordic Symposium of Tourism and Hospitality Research, October 4-6 2017, Falun, Sweden. Book of Abstract: Tourism in a Hyper-Connected World: Challenges of Interactivity and Connectedness. Paper presented at 26th Nordic Symposium of Tourism and Hospitality Research, October 4-6 2017, Falun, Sweden (pp. 30-30). Falun, 1
Open this publication in new window or tab >>Challenges of collaboration in old townscapes
2017 (English)In: 26th Nordic Symposium of Tourism and Hospitality Research, October 4-6 2017, Falun, Sweden. Book of Abstract: Tourism in a Hyper-Connected World: Challenges of Interactivity and Connectedness / [ed] Dalarna University, Falun, 2017, Vol. 1, p. 30-30Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Challenges of collaboration in old townscapes

Contemporary cities are increasingly viewing cultural/heritage tourism as an area of tourism with great potential in city development, building city brands as well a local community. The relationship between heritage and tourism is complex since preservation and commercialization often are viewed as contrasts .Heritage tourism is among the most significant types of tourism and includes visits to sites of historical importance.  The concept of heritage is wide hence in this paper focus is on old town areas and the development of old townscapes. A townscape is here to be viewed as a holistic entity although there may be differences regarding the preservation, spatially and social objectives of the area. . An old townscape is sometimes a site for visitors (a destination), as well as a site for business (a workplace) and residents (a home). There are stakeholders from public, private and nonprofit sectors involved in the development of old townscapes. Hence there is a need for dialogue and cross-sector collaboration among stakeholders in order to develop heritage tourism that is beneficial to all. Existing research show that the inclusion of stakeholders in planning and implementation is crucial.  There are calls for further research to understand how collaboration work in different heritage sites. The purpose of this paper is to study the stakeholders’ challenges and views of collaboration and co-shaping of cultural heritage, here an old town in a fortress city. The data collection includes interviews with stakeholders and observations. Findings point out the importance of inclusion, communication, shared visions and strategies in order to balance the attractiveness of the old townscape for visitors, business and residents.

Place, publisher, year, edition, pages
Falun: , 2017
Keywords
collaboration stakeholders townscapes cultural heritage planning
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-11736 (URN)
Conference
26th Nordic Symposium of Tourism and Hospitality Research, October 4-6 2017, Falun, Sweden
Projects
Urban Platsinnovation
Funder
Interreg Sweden-Norway
Available from: 2017-10-05 Created: 2017-10-05 Last updated: 2017-11-28Bibliographically approved
Högberg, K. & Olsson, A. K. (2017). Making sense of social media implementation: a longitudinal case study of the technological frames of hotel employees. In: : . Paper presented at IRIS Conference; Halden, Norway 2017.
Open this publication in new window or tab >>Making sense of social media implementation: a longitudinal case study of the technological frames of hotel employees
2017 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

Social media has become an important part of people’s social life and effect how they communicate, interact and consume online. Social media, has therefore also to a great extent been adopted by organizations in order to be used both for internal and external communication. The purpose of this paper is to study the adoption and implementation of social media in hotel organizations from the employee’s, or user’s perspective by applying the concept of “technological frames” with focus on the nature of technology, technology strategy and technology in use. The paper is designed as a longitudinal, qualitative case study consisting of data collected in seven European countries. In total 28 in-depth interviews have been conducted during 2.5 years. Findings show that the employees’ technological frames to a high extent has been constructed outside the organization during their private usage, or non-usage of social media, and that these frames affect how they use social media in the hotel organizations. The contribution is an insight into how technologies, like social media that is introduced to employees outside the organizational setting, are used during an implementation process within the workplace. Keywords: social media, implementation, adoption, technological frames, social media marketing, usage, perception, hospitality,

Keywords
Social media, communication
National Category
Information Systems
Research subject
SOCIAL SCIENCE, Informatics; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-11771 (URN)
Conference
IRIS Conference; Halden, Norway 2017
Available from: 2017-10-27 Created: 2017-10-27 Last updated: 2018-01-13Bibliographically approved
Bernhard, I., Lundh Snis, U. & Olsson, A. K. (2017). The Old Town District: Not Just a Scenic Backdrop - Stakeholders' Perspectives in Urban Re-generation. In: Iréne Bernhard (Ed.), Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies: Revised papers first presented at the 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden. Paper presented at Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies, 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden (pp. 111-127). Trollhättan: University West
Open this publication in new window or tab >>The Old Town District: Not Just a Scenic Backdrop - Stakeholders' Perspectives in Urban Re-generation
2017 (English)In: Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies: Revised papers first presented at the 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden / [ed] Iréne Bernhard, Trollhättan: University West , 2017, p. 111-127Conference paper, Published paper (Refereed)
Abstract [en]

This paper takes its point of departure from an urban place innovation study with focus on local stakeholders with particular interest in the Old Town District in a Norwegian community. The aim of this paper is to identify place innovation challenges among local community stakeholders and to discuss approaches to integrate stakeholders in urban regeneration. We have conducted qualitative interviews with 21 different stakeholders representing local entrepreneurs, non-profit organizations, the municipality, elected officials, tourism organization and residents with particular interest in the Old Town District. Additional observations and document studies were conducted. The results reveal stakeholders' views on challenges and opportunities related to how such regeneration collaboration might be conducted. The complex nature is characterized by strong cultural heritage and a mix of opinions and visions. We argue that urban regeneration requires an integrated approach based on stakeholder collaboration and engagement in order to develop the potential of an old town district into something that is more than a scenic backdrop. We discuss several implications as prerequisites for integrated collaborative approaches in place innovation (urban regeneration).

Place, publisher, year, edition, pages
Trollhättan: University West, 2017
Series
Reports University West, ISSN 2002-6188, E-ISSN 2002-6196 ; 2017:1
Keywords
collaboration, stakeholder, place innovation, urban regeneration (transformation), attractiveness, local community, cultural heritage
National Category
Economics
Research subject
SOCIAL SCIENCE, Human and economic geography; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-11846 (URN)978-91-87531-61-3 (ISBN)
Conference
Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies, 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden
Available from: 2017-11-29 Created: 2017-11-29 Last updated: 2017-11-29Bibliographically approved
Bernhard, I. & Olsson, A. K. (2017). Women Entrepreneurs in Local Community Networks: Participation, Challenges and Place Development. In: Iréne Bernhard (Ed.), Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies: Revised papers first presented at the 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden. Paper presented at Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies, 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden (pp. 129-147). Trollhättan: University West
Open this publication in new window or tab >>Women Entrepreneurs in Local Community Networks: Participation, Challenges and Place Development
2017 (English)In: Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies: Revised papers first presented at the 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden / [ed] Iréne Bernhard, Trollhättan: University West , 2017, p. 129-147Conference paper, Published paper (Refereed)
Abstract [en]

The aim of this study is to explore women entrepreneurs' participation in local community networks with focus on place development. In recent years interest in the importance of female entrepreneurship worldwide has increased, especially from the viewpoint of local and regional development. Previous studies show that local competitors coordinated in networks can boost the attractiveness of a place and achieve network synergies. This study is a continuation of an earlier study of Swedish municipal business counsellors' support to female entrepreneurs in tourism where findings show that there was a lack of support for women as entrepreneurs. Using a qualitative method approach with semi-structured in-depth interviews and document studies, this study explores women entrepreneurs' participation and collaboration in local community networks, challenges and local support with particular reference to a Swedish context. The study is based on interviews with 11 women entrepreneurs who were selected from three municipalities in Sweden. All respondents are active in the tourism sector and participate in local community networks. Results indicate that cross-sector networks, preferably strong networks that may have an impact on local community development, are important, especially from the perspective of a small entrepreneur. Smaller informal groups of other local entrepreneurs are also vital for inspiration and renewal processes. Furthermore, findings indicate that participating in collaboration in networks (face-to-face and digital), smaller groups or co-ownership is seen as means to develop the business as well as contributing to boost the attractiveness of a place. Challenges faced by women entrepreneurs are mainly related to the role as entrepreneur and running a business in a smaller city. However, some specific gendered challenges are lack of trust or respect from other actors, especially in contact with authorities and the dual roles in combining entrepreneurship and family. Respondents have mixed experiences of local community support. However, several women entrepreneurs stress the importance of local support, stating the importance of family and friends.

Place, publisher, year, edition, pages
Trollhättan: University West, 2017
Series
Reports University West, ISSN 2002-6188, E-ISSN 2002-6196 ; 2017:1
Keywords
Women entrepreneurs, local community, network, gender, innovation, tourism, place development
National Category
Business Administration
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Human and economic geography; SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-11847 (URN)978-91-87531-61-3 (ISBN)
Conference
Uddevalla Symposium 2017: Innovation, Entrepreneurship and Industrial Dynamics in Internationalized Regional Economies, 20th Uddevalla Symposium 15-17 June, 2017, Trollhättan, Sweden
Available from: 2017-11-29 Created: 2017-11-29 Last updated: 2017-11-29Bibliographically approved
Olsson, A. K. (2016). Canals, Rivers and Lakes as Experiencescapes: Destination Development Based on Strategic Use of Inland Water. International Journal of Entrepreneurship and Small Business, 29(2), 217-243
Open this publication in new window or tab >>Canals, Rivers and Lakes as Experiencescapes: Destination Development Based on Strategic Use of Inland Water
2016 (English)In: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 29, no 2, p. 217-243Article in journal (Refereed) Published
Abstract [en]

Earlier studies show that there is an increasing interest in exploration and (re)development of waterways sites with surrounding areas used for leisure, recreation and tourism. The aim of this study is to explore selected Nordic destinations with focus on the strategic use of inland water areas as experiencescapes to promote destination development. Competition among destinations has escalated, hence also the need for well- coordinated tourism offerings. As shown in many studies various stakeholders from private, public and voluntary sectors often interact at destinations. Earlier tourism studies show that coordination of networks is crucial since successful destinations are based on interrelated stakeholders that understand the concept of the destination and are committed to cooperate in offering a holistic experience to visitors. The data collection includes a combination of different methods: observations, interviews with destination stakeholders, and collection of documents related to the selected destinations and regions. Findings show a varied mix of elements and dimensions related to physical, social and sensory settings in the studied experiencescapes. Thevariety in applied approaches for co-ordination of offerings, collaboration and management of destination stakeholders in inland water areas is discussed.

Place, publisher, year, edition, pages
Olney: InderScience Publishers, 2016
Keywords
Tourism, destination development, canals, rivers, lakes, stakeholders, experiencescape, storytelling
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-9624 (URN)10.1504/IJESB.2016.078696 (DOI)2-s2.0-84986220583 (Scopus ID)
Available from: 2016-08-04 Created: 2016-08-04 Last updated: 2017-11-28Bibliographically approved
Olsson, A. K., Therkelsen, A. & Mossberg, L. (2016). Making an effort for free: volunteers' roles in destination-basedstorytelling. Current Issues in Tourism, 19(7), 659-679
Open this publication in new window or tab >>Making an effort for free: volunteers' roles in destination-basedstorytelling
2016 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 19, no 7, p. 659-679Article in journal (Refereed) Published
Abstract [en]

Many destinations are dependent on volunteers. Storytelling is one of the areas to which volunteers are increasingly contributing; however, the role of volunteers has been offered only sporadic attention. The aim of this study is to provide insights into volunteer involvement by studying volunteers as destination stakeholders with focus on their roles, influence, and contribution. A cross-case analysis of three Nordic cases is undertaken. A theoretical framework is developed based on volunteer tourism, stakeholder theory, and marketing literature on storytelling. A three-phase model of the storytelling process is developed. Findings show substantial variation. Unsurprisingly, early inclusion of volunteers result in substantial influence on the storytelling concept, however, this does not guarantee volunteer involvement later on. Conversely, late inclusion of volunteers does not necessarily hinder engagement among volunteers in the execution of the stories. All cases demonstrate that developing a strong concept that can tie together the efforts of stakeholders across professional and volunteer divides is a major challenge. The results point at the importance of strategic goals coordinating storytelling activities, volunteer inclusion, and 'use' of volunteers' local knowledge and enthusiasm in all phases of the destination-based storytelling process planned along with strategic goals such as 'selling place' or 'building community'.

Place, publisher, year, edition, pages
Clevedon, U.K.: Channel View Books, 2016
Keywords
volunteers’ roles; volunteers’ influence; stakeholders; destination-based
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-5339 (URN)10.1080/13683500.2013.784242 (DOI)000374654800006 ()2-s2.0-84963811791 (Scopus ID)
Available from: 2013-05-22 Created: 2013-05-22 Last updated: 2017-12-06Bibliographically approved
Bernhard, I., Olsson, A. K. & von Friedrichs, Y. (2016). Women Entrepreneurs' Participation in Local Tourism Networks in Sweden: a Pilot Study. In: Iréne Bernhard (Ed.), Uddevalla Symposium 2016: Geography, Open Innovation,Diversity and Entrepreneurship. Revised papers presented at the 19th Uddevalla Symposium, 30 June- 2 July, 2016, London, UK: . Paper presented at Uddevalla Symposium 2016: Geography, Open Innovation,Diversity and Entrepreneurship. The 19th Uddevalla Symposium, 30 June- 2 July, 2016, London, UK (pp. 257-267). Trollhättan: University West
Open this publication in new window or tab >>Women Entrepreneurs' Participation in Local Tourism Networks in Sweden: a Pilot Study
2016 (English)In: Uddevalla Symposium 2016: Geography, Open Innovation,Diversity and Entrepreneurship. Revised papers presented at the 19th Uddevalla Symposium, 30 June- 2 July, 2016, London, UK / [ed] Iréne Bernhard, Trollhättan: University West , 2016, p. 257-267Conference paper, Published paper (Refereed)
Abstract [en]

In tourism contexts entrepreneurship contributes to the ongoing transformation and development of places and regions. In recent decades interest in the importance of women entrepreneurship in the perspective of local and regional development has increased worldwide. The tourism industry is characterized by a high degree of women entrepreneurs in small enterprises, innovation capacity and also a high growth of benefits from networking. The aim of this study is to explore women entrepreneurs' participation in local tourism networks in Sweden. Using a qualitative method approach, this pilot study on women entrepreneurs' participation in local tourism networks explores local support and collaboration in networks with particular reference to a Swedish context. Findings indicate that there is no special focus on or support for women entrepreneurs in any of the three cases. Furthermore there is limited knowledge ofthe local distribution of male and female entrepreneurs. There are contextual characteristics of the Swedish tourism sector that may affect women entrepreneursand their participation in tourism networks.

Place, publisher, year, edition, pages
Trollhättan: University West, 2016
Series
Rapport Högskolan Väst ; 2016:5
Keywords
Woman entrepreneur, tourism, networks, innovation, gender
National Category
Business Administration
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-10522 (URN)978-91-87531-39-2 (ISBN)
Conference
Uddevalla Symposium 2016: Geography, Open Innovation,Diversity and Entrepreneurship. The 19th Uddevalla Symposium, 30 June- 2 July, 2016, London, UK
Available from: 2017-01-10 Created: 2017-01-10 Last updated: 2017-01-10Bibliographically approved
Olsson, A. K. (2015). Destination Development with Focus on Strategic Use of Inland Water Areas as Experiencescapes. In: Iréne Bernhard & Anna Karin Olsson (Ed.), A Nordic Perspective on Co‐Operation for Sustainable Destination and Regional Development: (pp. 10-31). Trollhättan: University West
Open this publication in new window or tab >>Destination Development with Focus on Strategic Use of Inland Water Areas as Experiencescapes
2015 (English)In: A Nordic Perspective on Co‐Operation for Sustainable Destination and Regional Development / [ed] Iréne Bernhard & Anna Karin Olsson, Trollhättan: University West , 2015, p. 10-31Chapter in book (Refereed)
Abstract [en]

There is an increasing interest in exploration and (re)development of waterways sites with surrounding areas used for leisure, recreation and tourism. The aim of this study is to explore selected Nordic destinations with focus on the strategic use of inland water areas as ‘experiencescapes’ to promote destination development.Competition among destinations has escalated, hence also the need for well-coordinated tourism offerings. At many destinations a large number of various stakeholders from private, public and voluntary sectors interact. Earlier tourism studies show that coordination of networks is crucial since successful destinations are based on interrelated stakeholders that understand the concept of the destination and are committed to cooperate in offering a holistic experience to visitors. The data collection includes a combination of different methods: observations, interviews with destination stakeholders, and collection of documents related to the selected destinations and regions. Findings show a varied mix of elements and dimensions in the studied ‘experiencescapes’. The variety in applied approaches for co-ordination of offerings, collaboration and management of destination stakeholders in inland water areas is discussed. 

Place, publisher, year, edition, pages
Trollhättan: University West, 2015
Series
Rapport Högskolan Väst ; 2015:3
Keywords
Tourism, destination development, canals, rivers, lakes, stakeholders, experiencescape, storytelling
National Category
Economics
Research subject
SOCIAL SCIENCE, Economics
Identifiers
urn:nbn:se:hv:diva-8564 (URN)
Available from: 2015-10-23 Created: 2015-10-23 Last updated: 2015-10-23Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-1991-4588

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