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Bernhard, I., Gustafsson, M., Hedström, K., Sefyrin, J. & Wihlborg, E. (2019). A digital society for all?: Meanings, practices and policies for digital diversity. In: Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019: . Paper presented at 52nd Hawaii International Conference on System Sciences 2019, (HICSS) (pp. 3067-3076).
Open this publication in new window or tab >>A digital society for all?: Meanings, practices and policies for digital diversity
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2019 (English)In: Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019, 2019, p. 3067-3076Conference paper, Published paper (Refereed)
Abstract [en]

The concept of digital divides has been on the agenda in research and policy making for at least the last 20 years. But it is still, a challenge to grasp this concept that is so elusive and transforming. Inclusion, access and equality are still key values for democratic governance and must be addressed in particular when forming and contributing to a digital government. This paper seeks to intervene in current debates on digital divides and digital inclusion by analyzing two cases of responses among street-level public administration in relation to e-government services in Sweden. The case studies are strategically chosen and conducted in national agencies and in local public libraries. Three lines of contributions are discussed, firstly thei mportance to care for equality secondly the need to seethe non-users, and thirdly to discuss the potential of putting focus on digital diversity.

Keywords
Emerging Topics in Digital Government Digital Government digital divide, digital inclusion, government agencies, Sweden, public administration
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-13573 (URN)978-0-9981331-2-6 (ISBN)
Conference
52nd Hawaii International Conference on System Sciences 2019, (HICSS)
Available from: 2019-02-21 Created: 2019-02-21 Last updated: 2019-12-10Bibliographically approved
Bernhard, I. & Wihlborg, E. (2019). Automation of Digital Public Services: Challenges when Working with Automated Systems and Striving for Inclusion of End-Users. In: Iréne Bernhard (Ed.), Uddevalla Symposium 2019: Unlocking the Potential of Regions Through Entrepreneurship and Innovation. Revised papers presented at the 22nd Uddevalla Symposium, 27–29 June, 2019, L'Aquila, Italy. Paper presented at 22nd Uddevalla Symposium, 27–29 June, 2019, L'Aquila, Italy (pp. 91-105). Trollhättan: University West
Open this publication in new window or tab >>Automation of Digital Public Services: Challenges when Working with Automated Systems and Striving for Inclusion of End-Users
2019 (English)In: Uddevalla Symposium 2019: Unlocking the Potential of Regions Through Entrepreneurship and Innovation. Revised papers presented at the 22nd Uddevalla Symposium, 27–29 June, 2019, L'Aquila, Italy / [ed] Iréne Bernhard, Trollhättan: University West , 2019, p. 91-105Conference paper, Published paper (Refereed)
Abstract [en]

The increasing use of automated systems for decision making and decision supportin public administration is forming new practices and challenging public values. Automated decision-making systems are mainly used in administrative systems but require end-users of services to submit relevant data in correct ways to make the services functional. However, not all potential or intended users of these services have the competence and capacity to use them. There is a pressing need to uncover and analyze how professional staff at public agencies respond to users' problems caused by digitalization in general and automation in particular for those who have problems using the services since there is a legal requirement to provide impartial public services. The case study presented in this paper builds on a bottom-up qualitative study including in-depth interviews and observations at two Swedish authorities, the Swedish Public Employment Agency and the Swedish Social Insurance Agency, in two Swedish municipalities. The main contribution by the case study shows how challenges that the professional staff face when they have to support everyone when the main management method is to use automated systems. The first way of addressing risk of exclusion is improved personalized support by the professional "street-level" bureaucrats, and the second is the important support also provided by other citizens and users of the services that enhances inclusion. The study indicates the importance of forming new support structures when public services are digitalized with ambitions to be more efficient.

Place, publisher, year, edition, pages
Trollhättan: University West, 2019
Series
Reports University West, ISSN 2002-6188, E-ISSN 2002-6196 ; 2019:4
Keywords
digital inclusion, public services, professional competences, street-level bureaucrats, automated systems, discretion
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-14833 (URN)978-91-88847-40-9 (ISBN)
Conference
22nd Uddevalla Symposium, 27–29 June, 2019, L'Aquila, Italy
Available from: 2020-01-03 Created: 2020-01-03 Last updated: 2020-01-03Bibliographically approved
Olsson, A. K., Arvemo, T. & Bernhard, I. (2019). Bachelor students in research projects: boosting WIL and University-Society Collaboration. In: , L. Gómez Chova, A. López Martínez, I. Candel Torres (Ed.), INTED2019 Proceedings: . Paper presented at INTED2019, 13th annual International Technology, Education and Development Conference, Valencia, 11th, 12th and 13th of March, 2019. (pp. 3015-3021).
Open this publication in new window or tab >>Bachelor students in research projects: boosting WIL and University-Society Collaboration
2019 (English)In: INTED2019 Proceedings / [ed] , L. Gómez Chova, A. López Martínez, I. Candel Torres, 2019, p. 3015-3021Conference paper, Published paper (Refereed)
Abstract [en]

Drawing from the experiences of student projects organized and developed in accordance with work integrated learning, this paper contributes to the understanding of conditions necessary for successful implementation and sharing of knowledge in such projects as well as perceived benefits of university society collaboration. A case study was carried out focusing on student research projects on two parallelbusiness administration courses on Bachelor level. Students applied their skills in information literacy searching for and critically interpreting current research as well use of digital tools and social media platforms for data collection in their studies. The projects were initiated and presented by an external organization, which both supported the students in various ways during their work and received the completed results by the end of the courses. Students focused on themes such as the challenges of internal and external organizational communication, digital divides, inter-organizational collaboration,youth perspectives and sustainability. The empirical material of this study was collected from sourcess uch as course syllabi and instructions, observations, student reports and reflections, presentations,meetings, conversations and interviews members of the principal organization. The results show that the students perceived their tasks as stimulating and important due to the interaction and feedback received from the external principal, utilization of their course assignments as well as the opportunity to relate theory to practice. The external organization in turn received reports that may be used for decision-making purposes at a low cost, however what was perceived as most rewarding was the interaction and dialogue with students to get their perspectives on contemporary issues. Furthermore, collaboration with students was also viewed as means for future recruitment. In can thus be concluded that students, if allowed to interact and work with external organizations, play an important part in disseminating both results from and understanding for academic research in society. However, to realize successful student research projects this paper also discusses the need of legitimacy, access to external networks and organizations willing and able to deliver relevant topics for student research as well asstudent support along the way.

Keywords
student project, research projects, work-integrated learning, WIL, ICT, knowledge sharing, university-society collaboration
National Category
Learning
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Business administration; SOCIAL SCIENCE, Political science; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-13814 (URN)978-84-09-08619-1 (ISBN)
Conference
INTED2019, 13th annual International Technology, Education and Development Conference, Valencia, 11th, 12th and 13th of March, 2019.
Available from: 2019-04-30 Created: 2019-04-30 Last updated: 2019-12-10Bibliographically approved
Norström, L., Bernhard, I. & Lundh Snis, U. (2019). Boundaries of Logics in Municipality Communicators' Facebook Practice: Towards a New Public Service Competence. In: Proceedings of the 52nd Hawaii International Conference on System Sciences 2019: . Paper presented at 52nd Hawaii International Conference on System Sciences 2019 (pp. 3097-3106).
Open this publication in new window or tab >>Boundaries of Logics in Municipality Communicators' Facebook Practice: Towards a New Public Service Competence
2019 (English)In: Proceedings of the 52nd Hawaii International Conference on System Sciences 2019, 2019, p. 3097-3106Conference paper, Published paper (Refereed)
Abstract [en]

With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation.Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service.

Keywords
Public Service, Social Media Platforms, Digital Government, Public Administration, Communicators, Value Logics, Practice Perspective
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-13576 (URN)978-0-9981331-2-6 (ISBN)
Conference
52nd Hawaii International Conference on System Sciences 2019
Available from: 2019-02-21 Created: 2019-02-21 Last updated: 2019-12-10Bibliographically approved
Bernhard, I. (2019). Incentives for Inclusive E-Government: The Implementation of Contact Centers in Swedish Municipalities. In: Mehdi Khosrow-Pour (Ed.), Open Government: Concepts, Methodologies, Tools, and Applications (pp. 60-85). Information Resources Management Association
Open this publication in new window or tab >>Incentives for Inclusive E-Government: The Implementation of Contact Centers in Swedish Municipalities
2019 (English)In: Open Government: Concepts, Methodologies, Tools, and Applications / [ed] Mehdi Khosrow-Pour, Information Resources Management Association , 2019, p. 60-85Chapter in book (Other academic)
Abstract [en]

In this chapter, the focus is on incentives for inclusive e-government. Five case studies of the implementation of contact centers in Swedish municipalities are described and discussed. The research methods used are mainly qualitative interviews with different categories of municipal personnel and with citizens. The main conclusion is that the implementation seems to contribute to increased accessibility of municipal services, even for those citizens who might have problems using Internet services. The study indicates a development towards increased equal treatment of citizens and a contribution to reducing problems related to the "digital divide." Municipal services became more adapted to citizens' needs by using citizen-centric methods during the development process and in the daily work of the contact centers. The implementation of municipal contact centers can thus be seen as indicating incentives for local e-democracy and a step towards inclusive e-government, although there is still a need to go further in this direction.

Place, publisher, year, edition, pages
Information Resources Management Association, 2019
Keywords
E-government, Sweden, municipalities
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-14867 (URN)10.4018/978-1-5225-9860-2.ch005 (DOI)9781522598602 (ISBN)9781522598619 (ISBN)
Available from: 2020-01-16 Created: 2020-01-16 Last updated: 2020-01-16Bibliographically approved
Bernhard, I. & Olsson, A. K. (2019). Network collaboration for local and regional development the case of Swedish women entrepreneurs. International Journal of Entrepreneurship and Small Business
Open this publication in new window or tab >>Network collaboration for local and regional development the case of Swedish women entrepreneurs
2019 (English)In: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054Article in journal (Refereed) Epub ahead of print
Abstract [en]

The aim of this study is to explore women entrepreneurs participation in networks with focus on local community collaboration. In recent years interest in the importance of women entrepreneurship worldwide has increased, especially from the viewpoint of local and regional development. Previous studies show that local competitors coordinated in networks can gain cross sector knowledge sharing and boost the attractiveness of a region. Using case study methodology with 14 qualitative semi-structured in-depth interviews in two phases with business counselors and women entrepreneurs, participatory observations and document studies, this study explores women entrepreneurs in smaller cities and their collaboration in networks with particular reference to a Swedish context. Results state that women entrepreneurs are active and participate in various local community networks and that networks are viewed as valuable assets for business development. Women entrepreneurs strategically choose to join strong networks that have an impact on local community development. Challenges faced by women entrepreneurs are mainly related to the role as entrepreneur and running a business in a smaller city. However, some specific gendered challenges are lack of trust or respect from other business and public actors, especially in contact with authorities. The women entrepreneurs have mixed experiences of local community support hence the main sources for renewal processes and knowledge sharing are co-owners, staff, digital tools, networks partners, families and friends.

Place, publisher, year, edition, pages
InderScience Publishers, 2019
Keywords
network collaboration; women entrepreneurs; local and regional; innovation; tourism; Sweden
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Business administration; SOCIAL SCIENCE, Human and economic geography; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13813 (URN)
Available from: 2019-04-30 Created: 2019-04-30 Last updated: 2019-04-30Bibliographically approved
Bernhard, I. (Ed.). (2019). Uddevalla Symposium 2019: Unlocking the Potential of Regions Through Entrepreneurship and Innovation. Revised papers presented at the 22nd Uddevalla Symposium,27–29 June, 2019, L’Aquila, Italy. Trollhättan: University West
Open this publication in new window or tab >>Uddevalla Symposium 2019: Unlocking the Potential of Regions Through Entrepreneurship and Innovation. Revised papers presented at the 22nd Uddevalla Symposium,27–29 June, 2019, L’Aquila, Italy
2019 (English)Conference proceedings (editor) (Refereed)
Place, publisher, year, edition, pages
Trollhättan: University West, 2019. p. 371
Series
Reports University West, ISSN 2002-6188, E-ISSN 2002-6196 ; 2019:4
Keywords
Innovation, Entrepreneurship, Regions
National Category
Economics
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Economics
Identifiers
urn:nbn:se:hv:diva-14831 (URN)978-91-88847-40-9 (ISBN)
Available from: 2020-01-03 Created: 2020-01-03 Last updated: 2020-01-10Bibliographically approved
Bernhard, I. & Olsson, A. K. (2019). Understanding Women Entrepreneurs' Encounters with an Increasingly Digitalized Workplace. In: Iréne Bernhard (Ed.), Uddevalla Symposium 2019: Unlocking the Potential of Regions Through Entrepreneurship and Innovation Revised papers presented at. Paper presented at The 22nd Uddevalla Symposium,27–29 June, 2019, L'Aquila, Italy (pp. 73-89). Trollhättan: University West
Open this publication in new window or tab >>Understanding Women Entrepreneurs' Encounters with an Increasingly Digitalized Workplace
2019 (English)In: Uddevalla Symposium 2019: Unlocking the Potential of Regions Through Entrepreneurship and Innovation Revised papers presented at / [ed] Iréne Bernhard, Trollhättan: University West , 2019, p. 73-89Conference paper, Published paper (Refereed)
Abstract [en]

This study aims to explore how women entrepreneurs encounter and learn to use ICT at work in response to calls for further research regarding ICT and small businesses, especially women entrepreneurs' adaptation to an increasingly digitalized workplace. Qualitative methods were applied including a total of 13 interviews in two phases with 11 women entrepreneurs, and observations of the irdigital presence. Findings indicate the benefits of digitalization of small businesses, although the women entrepreneurs also emphasize digital disadvantages such as negative online comments and reviews and digital stress. Informal learning and self development were practiced. In order to remain competitive, the women entrepreneurs were aware that they constantly have to learn new things to capture the potential and keep up the pace in digitalizing their workplaces. The importance of recruiting young digitally skilled employees was strongly highlighted.

Place, publisher, year, edition, pages
Trollhättan: University West, 2019
Series
Reports University West, ISSN 2002-6188, E-ISSN 2002-6196 ; 2019:4
Keywords
digitalization, ICT, women entrepreneurs, workplace, learning, digital natives, social media
National Category
Business Administration
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Business administration
Identifiers
urn:nbn:se:hv:diva-14832 (URN)978-91-88847-40-9 (ISBN)
Conference
The 22nd Uddevalla Symposium,27–29 June, 2019, L'Aquila, Italy
Available from: 2020-01-03 Created: 2020-01-03 Last updated: 2020-01-03Bibliographically approved
Gellerstedt, M., Gellerstedt, V., Bernhard, I., Bernhardsson, L., Lundh Snis, U. & Vallo Hult, H. (2019). Work-Integrated Learning: Impact of Individual and organizational Digitalization on Knowledge management and Expertise Sharing. In: L. Gómez Chova, A. López Martínez, I. Candel Torres (Ed.), INTED2019 Proceedings: . Paper presented at INTED2019, 13th annual International Technology, Education and Development Conference, Valencia, 11th, 12th and 13th of March, 2019. (pp. 3601-3609).
Open this publication in new window or tab >>Work-Integrated Learning: Impact of Individual and organizational Digitalization on Knowledge management and Expertise Sharing
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2019 (English)In: INTED2019 Proceedings / [ed] L. Gómez Chova, A. López Martínez, I. Candel Torres, 2019, p. 3601-3609Conference paper, Published paper (Refereed)
Abstract [en]

The primary aim with this study was to examine the impact of digitalization and the use of ICT for knowledge sharing in an organization. A secondary aim was to further develop knowledge management models to also include collaborative knowledge production and expertise sharing. Based on such a model, we developed a questionnaire answered by 265 respondents. We found that the relationship between using ICT for knowledge sharing was correlated to knowledge sharing also when adjusted for established factors like organisational climate and social norms. We conclude that digitalization, both individually and on an organisational level is an important asset for knowledge management, and that the use of ICT could support knowledge sharing beyond known and established important factors.

Keywords
Knowledge management, digitalization, work-integrated learning
National Category
Information Systems, Social aspects
Research subject
Work Integrated Learning; SOCIAL SCIENCE, Informatics; SOCIAL SCIENCE, Informatics
Identifiers
urn:nbn:se:hv:diva-13816 (URN)978-84-09-08619-1 (ISBN)
Conference
INTED2019, 13th annual International Technology, Education and Development Conference, Valencia, 11th, 12th and 13th of March, 2019.
Available from: 2019-04-30 Created: 2019-04-30 Last updated: 2019-04-30Bibliographically approved
Olsson, A. K., Bernhard, I. & Friedrichs, Y. v. (2018). Approaches to inclusive networking in place development: an illustration from six smaller Scandinavian cities. International Journal of Innovation and Regional Development, 8(3), 259-280
Open this publication in new window or tab >>Approaches to inclusive networking in place development: an illustration from six smaller Scandinavian cities
2018 (English)In: International Journal of Innovation and Regional Development, ISSN 1753-0660, E-ISSN 1753-0679, Vol. 8, no 3, p. 259-280Article in journal (Refereed) Published
Abstract [en]

The aim of this study is to further explore and deepen research in place development with focus on inclusive networking related to renewal processes in smaller harbour cities in Scandinavia. The results are based on a multiple case study comprising in-depth interviews with driving network actors, document studies and observations from six different harbour cities in Denmark, Norway and Sweden. The research questions focus on the characteristics of networks and inclusiveness, knowledge sharing and renewal processes related to networking. This study illustrates different inclusive network approaches for place development. Smaller harbour cities are dynamic places for cross-sector collaboration and networking, although driving network actors struggle with underlying mechanisms related to network characteristics, inclusiveness and governance. Furthermore, findings stress that communication, a sharing culture, transparency and democratic values are vital to enable trust, knowledge sharing and legitimacy for inclusive networking in place development.

Keywords
Inclusive networking, place development, cities, renewal processes, innovation, governance, harbour, stakeholder, knowledge sharing, Scandinavia
National Category
Human Geography
Research subject
SOCIAL SCIENCE, Human and economic geography; SOCIAL SCIENCE, Business administration; Work Integrated Learning
Identifiers
urn:nbn:se:hv:diva-13373 (URN)10.1504/IJIRD.2018.097213 (DOI)
Available from: 2019-01-08 Created: 2019-01-08 Last updated: 2019-10-24Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2118-2152

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