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Wihlborg, Elin, ProfessorORCID iD iconorcid.org/0000-0002-9905-0942
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Publikationer (5 of 5) Visa alla publikationer
Gretzel, U., Wihlborg, E. & Högberg, K. (2024). Hospitality and tourism in a global digital economy: new models, services, and performance. In: Tung X. Bui (Ed.), Proceedings of the 57th Hawaii International Conference on System Sciences: . Paper presented at 57th Annual Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, January 3-6, 2024 (pp. 4599-4600). IEEE Computer Society
Öppna denna publikation i ny flik eller fönster >>Hospitality and tourism in a global digital economy: new models, services, and performance
2024 (Engelska)Ingår i: Proceedings of the 57th Hawaii International Conference on System Sciences / [ed] Tung X. Bui, IEEE Computer Society , 2024, s. 4599-4600Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

As we have moved into a post-pandemic phase, the hospitality and tourism industry faces a new era where conditions are reshaped through new realities like labor shortages, new work models (digital nomadism, work-from-home), inflation, political uncertainties, new leisure and travel patterns, and increasing tourismphobia among local residents. In addition, the growing awareness of sustainability and climate change are adding new demands and challenges. Thus, there is a need to develop practical and conceptual knowledge on the role of digital transformation in meeting these challenges and for developing an industry that is resilient, sustainable, and responsible in its technology use. © 2024 IEEE Computer Society. All rights reserved.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2024
Nyckelord
Climate change; Tourism; Condition; Digital disruption; Digital economy; Digital transformation; Digitalization; Hospitality industry; Performance; Technology adoption; Tourism industry; Travel distribution; Leisure
Nationell ämneskategori
Övrig annan samhällsvetenskap Lärande
Forskningsämne
Arbetsintegrerat lärande
Identifikatorer
urn:nbn:se:hv:diva-22327 (URN)2-s2.0-85199778532 (Scopus ID)
Konferens
57th Annual Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, January 3-6, 2024
Anmärkning

CC-BY-NC-ND 4.0

Tillgänglig från: 2025-01-15 Skapad: 2025-01-15 Senast uppdaterad: 2025-01-28Bibliografiskt granskad
Högberg, K., Gretzel, U. & Wihlborg, E. (2023). Hospitality and tourism in a global digital economy: New Models, Services and Performance. In: Bui T.X. (Ed.), Proceedings of the Annual Hawaii International Conference on System Sciences: HICSS 2023 Virtual, Online 3 January 2023. Paper presented at 55th Annual Hawaii International Conference on System Sciences, HICSS 2022 (pp. 3962-3963). IEEE Computer Society, Article ID 187535.
Öppna denna publikation i ny flik eller fönster >>Hospitality and tourism in a global digital economy: New Models, Services and Performance
2023 (Engelska)Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences: HICSS 2023 Virtual, Online 3 January 2023 / [ed] Bui T.X., IEEE Computer Society, 2023, s. 3962-3963, artikel-id 187535Konferensbidrag, Muntlig presentation med publicerat abstract (Övrigt vetenskapligt)
Abstract [en]

Introduction

The hospitality industry has undergone a remarkable digital transformation over the last decade, which has affected how the industry delivers its services, organizes and leads work processes. Also, a few large international actors, such as TripAdvisor, have become increasingly dominant in hotel bookings while platforms like Airbnb have created new business models, which have caused disruption in the industry. As a result, information systems, business models, and business processes are continually analyzed, rethought, and changed. Furthermore, the hospitality industry is one of the industries most affected by the COVID19 pandemic, with numerous restrictions on businesses resulting in far reaching impacts, such as temporarily closed hotels, mass unemployment, and fast-changing mandates from governments that need to be implemented and managed. Put together, digital transformation and the challenges of Covid19 are reshaping conditions for the hospitality and tourism industry. It is therefore essential for both researchers and practitioners to develop practical and conceptual knowledge in order to understand the digital transformation caused by digital disruptions in the hospitality and tourism industry.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2023
Nyckelord
Hospitality, Tourism, Digital Economy
Nationell ämneskategori
Lärande Företagsekonomi Nationalekonomi
Forskningsämne
Arbetsintegrerat lärande
Identifikatorer
urn:nbn:se:hv:diva-19889 (URN)2-s2.0-85152137880 (Scopus ID)978-0-9981331-5-7 (ISBN)978-0-9981331-6-4 (ISBN)
Konferens
55th Annual Hawaii International Conference on System Sciences, HICSS 2022
Anmärkning

CC BY-NC-ND 4.0

Tillgänglig från: 2023-06-27 Skapad: 2023-06-27 Senast uppdaterad: 2025-01-15Bibliografiskt granskad
Högberg, K., Lundh Snis, U., Svensson, L. & Wihlborg, E. (2023). The analogue disruption of digitalization: the Local bases of the hospitality industry in a Global economy. In: Tung X. Bui (Ed.), Proceedings of the Annual Hawaii International Conference on System Sciences: 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 Virtual, Online 3 January 2023 through 6 January 2023. Paper presented at 56th Annual Hawaii International Conference on System Sciences, HICSS 2023; 3 January 2023 - 6 January 2023 (pp. 3984-3993). IEEE Computer Society, 2023
Öppna denna publikation i ny flik eller fönster >>The analogue disruption of digitalization: the Local bases of the hospitality industry in a Global economy
2023 (Engelska)Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences: 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 Virtual, Online 3 January 2023 through 6 January 2023 / [ed] Tung X. Bui, IEEE Computer Society, 2023, Vol. 2023, s. 3984-3993Konferensbidrag, Muntlig presentation med publicerat abstract (Refereegranskat)
Abstract [en]

There are vital challenges for organization undergoing digital transformation, especially those that rely more and more on the ever-evolving platform economy. The hotel industry faces key problems as they need to have the power to control and augment the value chain supported by an ongoing access to accurate data (such as online customer behavior). We discuss on a conceptual level how such disruptive economic changes appear in the analogue and physical practice, at place in hotel organisations. We explore the practice of analogue disruption as it emerges as struggles and discontinuities that may not bring the expected flow of value to the business. This paper aims to examine how analogue disruptions takes place due to the ongoing digitalization in the hotel sector through the platform economy. We here apply a qualitative analysis with interpretative methodologies, that will open for further knowledge and insights on the analogue disruption of digital transformation. © 2023 IEEE Computer Society. All rights reserved.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2023
Nyckelord
Conceptual levels; Digital transformation; Disruptive change; Global economies; Hospitality industry; Hotel industry; Local economy; Online customer behaviors; Power; Value chains; Hotels
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning Företagsekonomi
Forskningsämne
Arbetsintegrerat lärande
Identifikatorer
urn:nbn:se:hv:diva-19888 (URN)2-s2.0-85152139036 (Scopus ID)9780998133164 (ISBN)
Konferens
56th Annual Hawaii International Conference on System Sciences, HICSS 2023; 3 January 2023 - 6 January 2023
Tillgänglig från: 2023-04-26 Skapad: 2023-04-26 Senast uppdaterad: 2024-01-10Bibliografiskt granskad
Bernhard, I. & Wihlborg, E. (2022). Bringing all clients into the system: Professional digital discretion to enhance inclusion when services are automated. Information Polity, 27(3), 373-389
Öppna denna publikation i ny flik eller fönster >>Bringing all clients into the system: Professional digital discretion to enhance inclusion when services are automated
2022 (Engelska)Ingår i: Information Polity, ISSN 1570-1255, E-ISSN 1875-8754, Vol. 27, nr 3, s. 373-389Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The increasing use of automated systems for decision-making and decision support in public administration is forming new practices and challenging public values since public services must be impartially accessible and designed for everyone. New robotistic process automation (RPA) systems are generally designed based on back-office structures. This requires clients to submit relevant data correctly in order for these services to function. However, not all potential or intended users of these services have the competence and the capacity to submit accurate data in the correct way. Front-line case workers at public agencies play critical roles in supporting those who have problems using the services due to the a forementioned accessibility requirements and there by work in bridging digital divides. This article analyses strategies used by front-line case workers to complement RPA and improve the inclusion of all clients in the services. It builds on qualitative case studies at two Swedish authorities, including in-depth interviews and observations. The study shows that the discretion of the front-line case workers is limited by the RPA systems, and they also have limited discretion to support clients in their use of the digital services. Instead, they develop strategies in line with more service- and socially-oriented values; duty-oriented values are integrated into the RPA. The analysis shows the importance of forming new support structures for inclusion when public services are automated to maintain the core public values of inclusion and democratic legitimacy.

Ort, förlag, år, upplaga, sidor
IOS Press, 2022
Nyckelord
Front-line case workers, robotic process automation, inclusion, impartiality
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
Arbetsintegrerat lärande
Identifikatorer
urn:nbn:se:hv:diva-19408 (URN)10.3233/ip-200268 (DOI)000852884600006 ()2-s2.0-85137987628 (Scopus ID)
Tillgänglig från: 2022-12-01 Skapad: 2022-12-01 Senast uppdaterad: 2022-12-02Bibliografiskt granskad
Gustafsson, M. S. & Wihlborg, E. (2019). Automation of Income Support in the Public Social Services: A Case Study of an Innovation that is Still Struggling. In: Iréne Bernhard (Ed.), Uddevalla Symposium 2019: : Unlocking the Potential of Regions Through Entrepreneurship and Innovation. Revised papers first presented at the 22nd Uddevalla Symposium 27-29 June, 2019, L'Aquila, Italy. Paper presented at 22nd Uddevalla Symposium,27–29 June, 2019, L’Aquila, Italy (pp. 187-204). Trollhättan: University West
Öppna denna publikation i ny flik eller fönster >>Automation of Income Support in the Public Social Services: A Case Study of an Innovation that is Still Struggling
2019 (Engelska)Ingår i: Uddevalla Symposium 2019: : Unlocking the Potential of Regions Through Entrepreneurship and Innovation. Revised papers first presented at the 22nd Uddevalla Symposium 27-29 June, 2019, L'Aquila, Italy / [ed] Iréne Bernhard, Trollhättan: University West , 2019, s. 187-204Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Digitalization of public services has been high up on the political agenda in Sweden, with considerable efforts that accompany other initiatives to reform and modernize production of welfare services and their administration. Digital solutions are usedto build both technical and organizational innovations in public services, as well asin bureaucratic decision-making. The "Digital first principle" is guiding the European policies in the field and is also central in the Swedish digitalization strategy for public administration. This means that the contact between the citizens,the companies or other society actors, and the public sector authorities shall initially and to largest possible extent occur digitally.

A digital innovation that is currently spreading among Swedish municipalities is automatizing social assistance services mainly addressing income support for vulnerable citizens. In a context of nationally highly regulated income support schemes, the municipalities manage the digitalization of services highly differently, coping with inherent tensions in relation to their local autonomy. We have conducted a long-term case study following such an implementation case in amedium size Swedish municipality. Based on interviews, observations and workshops we can conclude that the implementation is hampered since it is not focusing on the core to coach for self-support and that it even made the system less transparent. This indicates that the principle 'digital first' has to be embedded into the core focus of the service and not address shallow interfaces.

Ort, förlag, år, upplaga, sidor
Trollhättan: University West, 2019
Serie
Rapport Högskolan Väst, ISSN 2002-6188, E-ISSN 2002-6196
Nyckelord
public innovations, public management, digitalization, social services
Nationell ämneskategori
Statsvetenskap (exklusive studier av offentlig förvaltning och globaliseringsstudier)
Forskningsämne
SAMHÄLLSVETENSKAP, Nationalekonomi
Identifikatorer
urn:nbn:se:hv:diva-14843 (URN)978-91-88847-40-9 (ISBN)
Konferens
22nd Uddevalla Symposium,27–29 June, 2019, L’Aquila, Italy
Tillgänglig från: 2020-01-13 Skapad: 2020-01-13 Senast uppdaterad: 2020-01-29Bibliografiskt granskad
Organisationer
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0002-9905-0942

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